New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity Uxbridge, UK – 28th September 2021: Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making…
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Uxbridge, UK – 14th September 2021: Global software developer Tollring launches Analytics 365, a new native app for Microsoft Teams, to deliver new high-level insights and analytics on the workplace. Analytics 365 delivers a holistic view of people, wellbeing and engagement, and is available from 14th September 2021. As remote working continues to be the norm…
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Uxbridge, UK Uxbridge, UK – 9th September 2021: The two standards demonstrate to its employees, partners, end users and the whole telecoms channel how Tollring maintains the highest quality and security standards across its organisation. The awards also reinforce Tollring’s commitment to delivering the best possible customer experience. Hilary Oliver, Chief Marketing and Experience Officer…
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31st August 2021 – Melbourne, Australia: Following on from the ACMA’s registration of the Reducing Scam Calls Code in December last year, Tollring debuts its new Scam Protect solution. One of the first telcos to adopt Tollring’s new service across its entire network is Vocus, Australia’s specialist fibre and network solutions provider. According to ACCC…
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Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…
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Uxbridge, UK – 6th July 2021: Tollring launches Scam Protect, a cloud-based solution to help telecoms providers to reduce risk from scam calls, protect their network and customers, and meet regulatory obligations. Data from the UK’s National Fraud Intelligence Bureau (NFIB) has revealed that over £373 million was lost by repeat victims of fraud in the…
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