Fully integrated call recording and evaluation
Facilitate compliance, transform customer experience and boost sales
Flexible Call Recording for Mitel MiVoice Business, BroadWorks, Microsoft Teams and More
Call recording with AI analytics is a powerful proposition, strengthening your product portfolio to provide a detailed understanding of a customers’ experience or ‘journey’.
Call recording with analytics and evaluation provides instant valuable feedback for qualitative research – a process that will add value to any customer service strategy. White label your call recording proposition for competitive differentiation.
Call recording with optional AI analytics adds instant value to your product portfolio. Your customers will also see an immediate impact on their customer service strategy and can be used in conjunction with business analytics in the following ways:
Return missed calls
Return missed calls before a competitor can take the sale, to instantly impact customer satisfaction levels. Listen to call recordings to hear how successful this approach can be.
Call resolution
Calculate call resolution time and understand the effort required to resolve customer queries by tracking call history and listening to the calls.
Analyse call wait time
Track how long a caller waits to be answered or called back, then assess how the call progresses by listening to the call recording. From this it can be determined if the call outcome was negatively affected by the wait time.
Analyse call handling
Listen to call recordings to hear what was said at company, branch or an individual customer level. Use these call recordings to improve techniques, train staff, identify top performers and resolve disputes.
Streamline processes
Analyse call volumes and historical trends to reveal customer service workflow issues across the business and ensure procedures are correctly scripted. Breakdowns in workflow can be identified by following the trail of conversations that took place.
Link call recordings to CRM data
For a full understanding of who has called and what has been said by whom, link call recordings to CRM data.
Why Buy Call Recording From Tollring?
Commercial flexibility
With your simple licences and subscriptions, you have the power to bundle our solution into your existing offers, or sell as required. You also have the choice of white-labelling, adding your own branding, or leveraging our brand.
Market-leading Technology
Reliable call recording you can trust, with optional AI-driven analytics including sentiment analysis, transcription and topic analysis. As a proven leader in the market for over twenty years, we ensure our call recording evolves to meet and anticipate market needs.
Deploy Your Way
Choose from a range of cloud-based deployment options, in your datacentre or ours. Our call recording is architected with security at its core, no matter how you choose to deploy. Provisioning is easy via our portal or API integration. Plus, benefit from localisation/multi-language support.
Our Private Cloud
Dedicated instance deployed within our infrastructure
Your Private Cloud
Deploy within your own infrastructure if required
Shared Cloud
Co-branded experience within our infrastructure