Tollring Latest News

James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Company News, Microsoft Teams

April 29, 2025

Tollring and Martello Partnership delivers end-to-end service insights to enhance the Microsoft Teams Experience

As global leaders in AI-powered communications analytics, recording and fraud protection solutions, Tollring is proud to announce a strategic partnership with Martello, a recognised expert in Microsoft Teams Performance Monitoring and Management. This collaboration unites two powerhouse solutions in the Microsoft Teams ecosystem to deliver end-to-end business and technical insights into the performance of Teams,…

James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Customer Experience (CX), Microsoft Teams, Service Providers, Uncategorised, Unified Communications

April 25, 2025

Six Smart Ways Telecom Resellers Can Stand Out with Microsoft Teams

As the Microsoft Teams marketplace becomes more saturated, telecom resellers must go beyond offering just basic calling and video tools. To truly stand out and remain relevant, they need to adopt strategic approaches that deliver genuine business value—not just functionality. By embracing AI, supporting hybrid telephony models, and strengthening compliance capabilities, resellers can set themselves…

James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Unified Communications

April 22, 2025

Unlocking the True Potential of Call Recording on Microsoft Teams

Microsoft Teams has grown into far more than a platform for meetings and messaging. For many businesses, it has become the central hub for operations, collaboration, and decision-making. With over 2,000 apps now available through Microsoft’s Teams marketplace, there’s enormous potential for partners to craft unique, value-rich propositions that extend across every part of a…

James Sharrattin Analytics, Artificial Intelligence (AI), Microsoft Teams, teams phone

April 15, 2025

Turning Microsoft Teams Conversations into Business Insights with AI

AI and analytics have become more powerful and accessible than ever, but many in the channel are still missing out on turning this potential into profitable revenue. This is particularly true in the SMB and mid-market segments, which represent a huge opportunity. AI Is Not Just for Large Enterprises There’s a common misconception that AI…

James Sharrattin Analytics, call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, Support, teams phone

April 11, 2025

Horizon Telecom Enhances Microsoft Teams Offering with Tollring’s Analytics 365 Suite

We’re excited to announce our latest partnership with Horizon Telecom, a leading next-generation telecom-as-a-service provider. Horizon Telecom has chosen to integrate our Analytics 365 Call Analytics and Call Recording with Conversation Analytics into its Microsoft Teams services. This enables Horizon Telecom to offer its customers enhanced visibility and control over their telephony solutions, further strengthening…

James Sharrattin Awards, Company News, Support

March 25, 2025

Tollring Celebrates ISO 27001:2022 and ISO 9001:2015 Certifications Alongside 10th Anniversary of Commitment to Trust Programme

Tollring is delighted to announce that we have successfully met the necessary standards of quality for ISO 9001:2015 and upgraded to the latest ISO 27001:2022 standard, with no major or minor non-conformities following a rigorous six-day audit. This celebration is doubly significant as this also marks the 10th anniversary of our Trust Programme – a…