Category: Artificial Intelligence (AI)

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Recording, Company News, Customer Experience (CX), Data Analysis, Fraud & Credit Management, Unified Communications
March 9, 2021

Tollring revs up senior management with new global head of sales

Uxbridge, UK – 9th March 2021: Tollring has enhanced its senior management team with the appointment of Andy Bannister as Global Head of Sales. Andy will lead the sales strategy across the entire Tollring portfolio of analytics, call recording and fraud management solutions, developing relationships with existing partners and new service providers across the globe.   Andy brings with him extensive industry knowledge and a wealth of experience in business communications and cloud services,…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Company News, Customer Experience (CX), Data Analysis, Support, Unified Communications
December 15, 2020

Tollring celebrates double certification for ISO 9001 and 27001

Uxbridge, UK – 15th December 2020: Tollring, leaders in call analytics and call recording solutions, has been successful in renewing its ISO 9001 and ISO 27001 certifications.  These internationally recognised qualifications demonstrate Tollring’s commitment to delivering the highest levels of technical capability, outstanding support, and information security management.  In becoming ISO 9001 certified, Tollring has committed to quality across the business and for its customers. This involves defining quality-related responsibilities across every department and ensuring that customer’s quality requirements…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Recording, Data Analysis, iCall Suite, Unified Communications
October 28, 2020

Tollring Strengthens its APIs for Powerful Business Data Integration

Uxbridge, UK – 28 October 2020: Tollring has further developed its API framework to strengthen integration of its complete portfolio of iCall Suite call analytics and call recording products with wider business applications and ecosystems. Two recent API developments allow integration with CRM systems and Microsoft’s Power BI data visualisation tool. The new CRM connector enables…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, iCall Suite, Support, Unified Communications
June 25, 2020

Critical Metrics for Managing a Business and Retaining Customers in a Pandemic

Tollring has navigated its way through the current situation using a combination of its own iCall Suite and Microsoft Teams to ensure its people can manage effectively and in turn, deliver a good service to customers, and it is clear that if you have the right tools, you can understand how to handle any changes…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis
April 28, 2020

How Data-Driven Management Can Help Your Remote Workers to Survive and Thrive in Uncertain Times

Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that many companies would want to try in normal times. Many of these may also be looking at how they can maintain some sort of oversight to ensure that staff…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Customer Experience (CX), Third-Party Vendors
November 14, 2019

2020 Contact Centres – Priorities and Opportunities in the Search for Broad Customer Engagement

There is clear demand for omni-channel customer engagement in consumer sectors, particularly those industries which are heavily transaction-based. However, where there is complexity or where a buyer-supplier relationship is important, for example in smaller B2C organisations, and most of those which are B2B, voice is still used as the primary communication medium outside of email….

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