The biggest challenges faced by UCaaS providers in developing and rolling out the technology Differentiation is the eternal challenge, and we’re seeing the most successful partners combat this by taking the time to really understand their audience. From this, they can bundle multiple products into solutions that fit those customer segments, quickly impacting business processes…
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The Changing Nature of Partnership Creation and Development The growth of digital marketplaces over the past year has been one of the most significant developments in how partnerships are formed. These platforms enable vendors like Tollring to expand our reach to a much broader partner ecosystem, while giving the channel easier access to proven solutions…
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Key Developments in 2025 The immense power and accessibility of Gen AI has been the standout feature of 2025. While large enterprises are spearheading adoption, many in the channel have struggled to deliver tangible ROI for their smaller customers due to limited resources, lack of in-house expertise and the perception that AI technologies are too…
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Tollring, is proud to announce that we have achieved Microsoft Compliance Recording (policy-based recording) certification to the latest compliance standards. Tollring’s certified compliance recording solution with AI powered conversation analytics, Analytics 365, is one of a select number of applications to meet Microsoft’s updated quality, security and compliance requirements. Tollring Analytics 365 recordings are…
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How call and contact centre technologies are evolving AI technologies, and the application of these technologies, are evolving rapidly. As a result, generative AI is reshaping call and contact centres, enabling smarter ways to manage and improve customer interactions. As an example, AI can intercept and route calls to the most suitable agent, speeding up…
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Tollring, a global leader in AI-powered communications analytics, call recording and fraud prevention, is proud to announce a new strategic and technical partnership with Red Cactus, a specialist in CRM integration solutions based in the Netherlands. This collaboration brings together two best-in-class cloud software providers to deliver enhanced value to joint customers and channel partners….
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