Category: Artificial Intelligence (AI)

Adding Value With Microsoft

Unlocking Lucrative Opportunities: Microsoft Teams' Potential for Resellers and MSPs Microsoft Teams is the fastest-growing business application in Microsoft’s history, now with over 300 million monthly active users in over 500,000 organisations, so the target audience is huge and expanding.  It’s a rapidly developing market that cannot be ignored by any channel leader. Our strategic...Read More

Tollring Strengthens Seven-Year Relationship with BT Wholesale

Uxbridge, UK – 2nd May 2023: Tollring celebrates the renewal of its contract with BT Wholesale for the seventh year. The arrangement includes the continued supply of Tollring’s market leading call analytics, supported by comprehensive customer engagement and sales enablement programmes to drive business growth. BT Wholesale, one of Europe’s largest wholesale telecoms providers, delivers…

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tollring - challenges and opportunities for MSPs and Resellers in 2023

Top challenges and opportunities facing channel providers in 2023

The ability to work from anywhere will continue to be a major priority this year and with that in mind the channel providers, whether its resellers or MSPs its important to ensure they can deliver the right level of capabilities and value across their customer’s whole organisation. In this post we’ll be discussing some of…

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Tollring-Automation-and-Customer-Experience

Striking the Balance: Automation and Self-Service Interactions for Customer Experience

When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm.   Successful CX is a result of well-thought–through customer journeys. Automation…

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