Category: call analytics

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 francesca davisin Analytics, call analytics, Call Management, Call Recording, Customer Experience (CX), Service Providers, Unified Communications
February 9, 2024

Gaining Advantage in the Contact Centre Market

A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More
Analytics 365 call analytics for microsoft teams
 Anne Woollettin Analytics, call analytics, Company News
January 11, 2024

Tollring launches Analytics 365 Call Analytics across Microsoft Marketplaces

Uxbridge, UK – 11th January 2024: Tollring is delighted to announce that its Analytics 365 Call Analytics for Microsoft Teams is now available in the Microsoft Appsource and Azure Marketplaces. Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. It is…

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 francesca davisin Analytics, Artificial Intelligence (AI), call analytics, Microsoft Teams
January 5, 2024

Tollring achieves Microsoft Azure IP Co-Sell Ready Status for Analytics 365

Uxbridge, UK – 5th January 2024: Tollring’s Analytics 365 has been granted Microsoft Azure IP Co-sell Ready status following its inclusion in the Microsoft Azure and AppSource Marketplaces. Achieving co-sell ready status reflects Tollring’s continued commitment to working closely with Microsoft.  The collaborative agreement enables Tollring to work directly with Microsoft sales teams and partners...Read More