Log a Support Ticket

If you have any questions please contact our Partner Support team on partnersupport@tollring.com.

We aim to provide only the very highest levels of customer support.

Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.

  • Online Support Portal Access 24/7 via our advanced support portal ticketing system
  • Unlimited technical support service delivered by qualified engineers
  • Remote access management and diagnostics
  • User and technical training via detailed training videos or our Product Specialists* (*Chargeable service)

If you know that you already have an account set up but do not know your password, please visit the relevant login page (using the icons below) and click ‘forgot password’ to reset your password. 

Check out our detailed user guide, video tutorials and more for tips and info on how to get started. 

On Premise Software Support: Frequently Asked Questions

Can I renew a support contract that has previously expired?

The option to renew expired support contracts concluded in March 2022. If you are an end user, please contact your reseller to discuss possible migration paths onto technically supported software.

When will technical support for On Premise software versions 6 & 7 end?

Technical support will be permanently withdrawn on the 31st December 2023.

Cloud Call Analytics, Call Recording

Branded iCall Suite or Your Own Brand

Tollring offers full support to partners who have an active support agreement on N and N-1 where N is the current release version.

Partners’ customers with a valid support agreement are entitled to receive or access, as applicable, all updates, releases and related documentation within their current version of the product.

If you have any questions, please contact our Partner Support team on partnersupport@tollring.com

Please choose which product you wish to log a support ticket for:

Cloud Call Analytics, Call Recording, Scam & Fraud Protection

Branded iCall Suite or your own brand

Telecoms Management Suite

Branded iC360 or your own brand

support icall suite cloud
support portal ic360

Login access to iCall Suite (Cloud) is via a URL in a web browser. Application colours, modules and logo may vary depending on brand. The application can be recognised by its grey navigational menu bar which is always displayed at the top of the screen.

Login access to iC360 is via a URL in a web browser. Application colours and logo may vary depending on brand but there is always a menu on the left and analytics are displayed in the main screen.
Key applications include Telecoms Expense Management and Mobile Expense Management.