Support

  • Unlimited helpdesk technical support
  • An effective service delivered by qualified engineers
  • eticketing system via our advanced internet support portal
  • Different levels of support

At Tollring we aim to provide only the very highest levels of customer support.

Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.

  • Remote access management and diagnostics
  • Customer report generation
  • Bespoke report generation
  • Updates to tariffs
  • User and technical training

Choose a support levelOr contact your account manager if you have any questions!

Support FeaturesReportRecord
Online support portal access 24/7
Telephone support (ticket reference number required)
4 hours response time
Maintenance upgrades
Remote reinstallation*
Call recording hardware warranty*

*One call recording hardware unit per year

Features Explained

Online Support Portal Access 24/7

Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software.

Telephony (Requires Ticket Number)

Direct telephone access to the Tollring support helpdesk.

Maintenance Upgrades

Access to the latest system maintenance upgrades for your current software version.

Remote Re-Installation

Remote re-installation of the software, when the software is moved to a new computer or server.

Need to Renew iCall Suite Support?Contact our support renewals team to discuss options available

Support Renewals:

+44 1895 478 898