Support
- Unlimited helpdesk technical support
- An effective service delivered by qualified engineers
- eticketing system via our advanced internet support portal
- Different levels of support
At Tollring we aim to provide only the very highest levels of customer support.
Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.
- Remote access management and diagnostics
- Customer report generation
- Bespoke report generation
- Updates to tariffs
- User and technical training
Choose a support levelOr contact your account manager if you have any questions!
| Support Features | Report | Record |
|---|---|---|
| Online support portal access 24/7 | ✓ | ✓ |
| Telephone support (ticket reference number required) | ✓ | ✓ |
| 4 hours response time | ✓ | ✓ |
| Maintenance upgrades | ✓ | ✓ |
| Remote reinstallation* | ✓ | |
| Call recording hardware warranty* | ✓ |
*One call recording hardware unit per year
Features Explained
Online Support Portal Access 24/7
Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software.
Telephony (Requires Ticket Number)
Direct telephone access to the Tollring support helpdesk.
Maintenance Upgrades
Access to the latest system maintenance upgrades for your current software version.
Remote Re-Installation
Remote re-installation of the software, when the software is moved to a new computer or server.