Log a Support Ticket

We aim to provide only the very highest levels of customer support.

Tollring offers full support to partners who have an active support agreement on N and N-1 where N is the current release version.

Partners’ customers with a valid support agreement are entitled to receive or access, as applicable, all updates, releases and related documentation within their current version of the product.

If you have any questions regarding support agreements, please contact us on partnersupport@tollring.com

Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support:

  • Online Support Portal Access 24/7 via our advanced support portal ticketing system
  • Unlimited technical support service delivered by qualified engineers
  • Remote access management and diagnostics
  • User and technical training via detailed training videos or our Product Specialists* (*Chargeable service)

First time here?

If you’d like to raise a ticket and don’t yet have a support account, please register via the button below. You can also familiarise yourself with how to raise a ticket using the video tutorial and guide on the registration page.

Been here before?

If you know that you already have an account set up then please visit the portal via the button below and log in. If you do not know your password, please click ‘forgot password’ to reset your password.