Support
- Unlimited helpdesk technical support
- An effective service delivered by qualified engineers
- eticketing system via our advanced internet support portal
- Different levels of support
At Tollring we aim to provide only the very highest levels of customer support.
Using leading-edge remote access and support tools, our trained engineers can provide immediate and effective technical support.
- Remote access management and diagnostics
- Customer report generation
- Bespoke report generation
- Updates to tariffs
- User and technical training
Choose a support levelOr contact your account manager if you have any questions!
| Support Features | Silver | Platinum |
|---|---|---|
| Ticket / Training Centre Access | ✓ | ✓ |
| Telephony (Requires Ticket Number) | ✓ | ✓ |
| Maintenance Upgrades | ✓ | ✓ |
| Direct Customer (End-User) Support | ✓ | |
| Training Session - Remote | 1 | |
| Remote Re-installation | ✓ | |
| Health Server | ✓ | Advanced |
| 24x7 Support | ✓ |
Features Explained
Ticket/Training Centre Access
Unlimited access to the Tollring support portal and ticketing system, as well as detailed training videos on how to use the software.
Telephony (Requires Ticket Number)
Direct telephone access to the Tollring support helpdesk.
Maintenance Upgrades
Access to the latest system maintenance upgrades for your current software version.
Direct Customer (End-User) Support
End-user customer access to the Tollring support team.
Remote Training Session
Detailed remote training session, designed to ensure you get the most out of your software.
Remote Re-Installation
Remote re-installation of the software, when the software is moved to a new computer or server.
Health Server
Regular system health check and status monitoring and notifications of issues. The advanced option includes automated diagnostic logs sent to the Tollring support systems for faster resolution.
24×7 Support
24 hours, 7 days a week access to the support team for businesses where our software is business-critical. Our dedicated emergency engineers are on call to assist.