Detect, Protect and Monitor

Protect your UC platform and customers from rising VOIP fraud
on hosted voice and SIP trunks

Real-time, Self-learning Fraud and Credit Management

Tollring’s innovative fraud and credit management solution seamlessly integrates with leading hosted voice / SIP trunking platforms

Service providers benefit from automated real-time monitoring and alerts with predictive analysis of trends, to protect against fraud attacks.

Tollring’s powerful self-learning fraud and credit management solution detects incidents and protects from telecoms fraud on hosted voice and SIP trunking platforms. This scalable and easy to deploy carrier-grade solution is proven to offer comprehensive and intelligent real-time capability.

The solution machine-learns and uniquely combines a rigorous process of risk register and fraud rule checks, historical trend analyses and blacklisted destination reviews, in line with preset credit limits – on every call made.

Protect your customers from telecoms fraud and ‘bill shock’ with intelligent real-time analytics

The solution monitors behavioural patterns and call trends to implement rules, trigger alerts and automatically block calls. Notifications of incidents are triggered on breach, mitigating risk at the earliest opportunity.  When live calls in progress are terminated, dial plans are updated at site-level to prevent further attempts. Credit management becomes the final gatekeeper in the process, constraining spend to manage exposure, and full audit reporting provides peace-of-mind.

Maintain your competitive edge and build customer confidence

Multi-tier configuration of rules/rule assignments includes the ability for a service provider to permit reseller access to self-provision spend/credit limits, which reduces time spent on admin.  The solution is shipped with an extensive database of known fraudulent/black-listed destinations, then self-learns to recognise anomalies, becoming more powerful and ‘up to date’ day-by-day.

This cutting-edge fraud and credit management tool may be deployed in your data centre or as a Service (SaaS) and can be white-labelled for differentiation.

Benefits to Service Providers:

  • OSS agnostic solution; APIs into OSS / provisioning systems
  • Seamless integration with leading hosted voice and SIP trunking services
  • Automated real-time monitoring with predictive analysis to prevent fraud
  • Machine-learning to protect against similar attacks
  • Automatically end live calls and block destinations
  • Reduce time on admin and dispute management
  • Increase customer satisfaction, retention and loyalty
  • Defend revenue and protect profit margins
  • Maintain competitive advantage

Download our eBook

‘Telecoms Fraud: Don’t Just Cap It, Kill It’

Listen to the Podcast

‘Toll Fraud evolves into a $40 billion cloud eating monster’

Real-time dashboards

Detailed incident reporting

Inventory with breadcrumb navigation

Multi-tier configuration of rules and spend/credit limits

Notifications and alerts

Our Unique Approach …

Call activity, trends and changing call patterns are monitored. Every call passes through a rigorous process including checks against a risk register, fraud rules, historical trends, blacklisted destinations and credit limits. Notifications of fraud incidents are triggered as soon as a breach occurs, mitigating risk at the earliest opportunity.

Reseller access to iCS Protect credit management promotes collaboration with customers to set spend limits at site level, ‘white list’ customers to avoid auto-barring and change thresholds on fraud rules.

Comprehensive filterable audit reporting identifies changes across the applications; including fraud rules, rule assignment, inventory, credit limits, logins and permissions.

  • Easy to use, easy to deploy and fully scalable
  • Permissions-based dashboard-driven interface
  • Shipped with extensive database of known fraudulent and black-listed destinations
  • Fully integrated with FRS Labs PRISM IRSF database
  • Self-learns call patterns to recognise anomalies
  • Alerts on percentage deviations in call patterns and trends
  • Supports pre-defined or customised rules
  • Email notifications to multiple contacts at the time of the breach
  • Calculates and alerts on expensive calls in real-time
  • One click block/unblock feature
  • Comprehensive audit capability

Our StatsBased on Analytics from All Platforms Using iCS Protect in 2019

monitored endpoints
blocked fraud attacks in the past year
est. savings (£) in fraud damages in 2020

Deployment Options

Fraud and Credit Management can be delivered stand-alone or as an integrated module within iCall Suite, deployed as a service (SaaS) or in your datacentre.

When added as a module with iCall Suite, Tollring delivers one single powerful workforce productivity solution comprising of call analytics, wallboards, call recording and proactive fraud protection and credit management.

Cloud SaaS

Your Data Centre

Further Information

Get in touch for a demo

Download the Brochure for more information