Call Analytics

Business Analytics Deliver Cutting Edge Workforce Productivity for Your Whole Business, Including the Call Centre.
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A Strategic Advantage for You and Your Customers

Call analytics is no longer a luxury — it’s a critical business tool in high demand. For partners, it unlocks a proven route to revenue by delivering differentiated services that meet the growing expectations of business customers. Tollring’s trusted solutions help service providers and their partners to stand out in a crowded market while empowering end customers to deliver better service, improve performance, and make data-driven decisions.

Partner-centric, Market Proven

Our platform is trusted by global carriers and OEMs for its flexibility, reliability, and ease of support.

  • Low cost of ownership and simplified onboarding
  • White-label and multi-branding support
  • Modular and scalable for phased rollout
  • Rapid go-to-market tools
  • Deploy in our shared cloud, our private cloud, or your own

Deliver What Matters to Your Customers 

Empower your customers to reduce costs, improve service, and make faster, smarter decisions — every day.

A Unified Experience

  • Visualise inbound and outbound calling activity with optional call recording and conversational intelligence
  • Tailored access for supervisors, agents, and admins
  • No app required — mobile-optimised and browser-based

Business Insights That Drive Action

  • Real-time and historical dashboards
  • Essential KPIs: call volumes, PCA, GoS, wait times
  • SLA tracking, unreturned call identification, peak time management
  • Departmental performance and sales optimisation 

Smart Reporting Options

  • Pre-built and custom reports
  • Configurable views by user, extension, or DDI
  • Executive summaries with actionable insights