Author: Anne Woollett

Customer Experience, Deep Insight and the Omnichannel Opportunity

Deep Insight in an Omnichannel World The customer landscape is changing with the rise of the younger ‘millennial’ generations. These customers are more tech-savvy and are looking for a better experience when considering the different channels of communication at their disposal such as online chat, SMS, email, social media, and newer options like WhatsApp for…

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Analytics and Call Recording for Banking and Finance

The finance/banking sector is a highly competitive global marketplace. It is also one of the most heavily regulated with organisations under constant scrutiny to adhere to continued governance such as PCI compliance, Dodd-Frank Act compliance, MIFID II Compliance, and GDPR compliance. Cyber Security is a top priority as these organisations strive to prevent cyber-threats, hackers…

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Novum Networks sets out to Transform Customer Experience in Australia

Novum Networks, a leading provider of unified solution technology in Australia, is transforming customer experience using Tollring’s iCall Suite cloud analytics across its complete service portfolio. With the enhanced analytics service, Novum Network’s partners and customers can now analyse the whole customer experience, better manage customer relationships, and strive for excellence in customer service. iCall…

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Tollring Celebrate Double Win at Comms Business Awards 2018

We are pleased to announce that we have scooped two Comms Business Awards, winning the ‘Best Security Provider’ award and being announced as ‘One to Watch’. Tollring CEO Tony Martino commented, “Congratulations to the Tollring team for winning these awards.  It’s great to see them receive recognition for all their incredible hard work.  As many…

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