Uxbridge, UK – 9 August 2021: Tollring has delivered another clean sweep on certifications having secured its ISO 9001 Quality Management Standard and ISO 27001 International Information Security Standard. The company has achieved these certifications each year since 2009 and 2015 respectively. The two standards demonstrate Tollring’s full commitment to quality, information security and customer…
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Uxbridge, UK – 6 September 2022: Tollring announces that iCall Suite for MiVoice Business is now available direct within Mitel’s online subscription service. The new integration enables Mitel partners to access Tollring’s powerful call tracking analytics at a click of a button without the need to invest and install separate servers or data collectors. Tollring…
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Uxbridge, UK Uxbridge, UK – 9th September 2021: The two standards demonstrate to its employees, partners, end users and the whole telecoms channel how Tollring maintains the highest quality and security standards across its organisation. The awards also reinforce Tollring’s commitment to delivering the best possible customer experience. Hilary Oliver, Chief Marketing and Experience Officer…
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Compliance Remains Key Two, almost three, years on from the introduction of GDPR regulations, new challenges around voice recording compliance have emerged as a result of increased hybrid working across all types and size of business. The current environment, with more home workers, threatens an organisation’s ability to deliver recording compliance in many ways….
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It’s hard to think of any type of business that doesn’t need to be mindful of regulatory compliance. Whether it’s GDPR that affects a whole continent, or HIPAA which affects one industry in one geographical area, the requirement for compliance has a major impact on operational processes and systems for businesses of any size. The…
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Uxbridge, UK – 19 November 2020: CallConnect GP, the intelligent telephone answering system from Tollring in partnership with Metier Integration Services, has launched its integration with iCall Suite cloud call recording. The integration enables healthcare professionals to seamlessly record calls, to adhere to compliance and access call recordings from within patients’ records on their clinical system. CallConnect GP (formerly Patient Connect) provides a valuable link between the clinical system and an existing telephone system, integrating telephone and computer capability to free up valuable resources and save time and money whilst reducing the risk of human error. iCall Suite call…
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