Category: iCall Suite Cloud

iCall Suite Integration for MiVoice Business

Tollring Integrates iCall Suite for MiVoice Business Within Mitel’s Core Infrastructure

Uxbridge, UK – 30th August 2022: Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Tollring has been delivering iCall Suite for MiVoice Business since 2016. By…

Read More
Tollring-api-first-strategy-for-resellers

Why Resellers and MSPs Need To Adopt a API-First Approach

What types of APIs are widespread across the channel? At Tollring our products have always been developed with APIs at the forefront of our thinking. We deliver the right information to the right people at the right time – and APIs facilitate this by allowing our users to consume real-time insights however they choose. APIs…

Read More

Why call analytics solutions are crucial in the changing work landscape

Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…

Read More

How salespeople can thrive – not just survive – in 2022

What changed for salespeople in 2021? Salespeople have had to adapt rapidly to remote selling. Fortunately, the channel has been at the forefront of adopting the latest tools and technologies to exploit this new virtual selling environment. With customers relying on technology to survive, many channel businesses have achieved excellent results over the past 18…

Read More

Cisco Certifies Latest Version of Tollring’s iCall Suite Call Recording on BroadWorks

Uxbridge, UK – 19th January 2022: Cisco Systems has verified that the iCall Suite Call Recording platform from Tollring, a member of the Cisco Solution Partner Program, has been awarded compatibility status with Cisco BroadWorks. Tollring is a global provider of cloud call recording and analytics for Cisco BroadWorks. The Call Recording component within iCall…

Read More

All Change: Customer Expectations for Call Centres in a Hybrid Working World

Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…

Read More