Category: SME

Tollring-api-first-strategy-for-resellers

Why Resellers and MSPs Need To Adopt a API-First Approach

What types of APIs are widespread across the channel? At Tollring our products have always been developed with APIs at the forefront of our thinking. We deliver the right information to the right people at the right time – and APIs facilitate this by allowing our users to consume real-time insights however they choose. APIs…

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The building blocks for the strongest channel partnerships

A question of trust Building trust is key to developing successful partnerships – across all areas of your business. Trust provides the foundation for the relationship, and can be built in many ways, such as through credibility, customer references, assured data protection, ISO compliance, responsive employees with positive attitudes, or commitment to ethical practices.  When…

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craig hoile

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

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All Change: How to Help Salespeople Succeed in 2021

What new skills do salespeople need? What additional training might help? Field sales teams are facing the biggest adjustment. Managers will need to review how their now ‘caged’ field salespeople are coping, not just from a cost and performance perspective, but also to monitor their wellbeing. Many salespeople, highly skilled in face-to-face meetings, are now…

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Supporting the Channel in 2020

Emphasising value to reduce churn It’s impossible to talk about supporting businesses in 2020 without mentioning coronavirus. The global pandemic although unforeseen and highly damaging to the economy, has also provided a common point of interest to build closer relationships with customers and to understand their business challenges and drivers. While the things we know…

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Making Big Data Work for the SME: Call Management and Analytics

How can analytics be used as a source of new business? With analytics, businesses can understand how to achieve the best performance possible within the constraints of their technical and commercial resources. There are two key ways: customer segmentation and customer experience. Whilst previously the domain of larger enterprises, SMEs can now access essential analytics…

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