Category: Third-Party Vendors

Adding Value with Microsoft: Opportunities and Best Practices for Resellers and MSPs

Big Opportunities for Resellers and MSPs Around Microsoft Products The big opportunities for resellers and MSPs around Microsoft products lie in adding value and differentiating their overall offering. Adding value to Microsoft Teams with Teams Phone and applications such as call analytics, recording, and voice analytics enables customers to enhance productivity and efficiency and maximise…

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Building Lasting Relationships: Key Ingredients to a Successful Partnership

More coffee and less online meetings! Whilst that may sound a bit flippant, the concept is important. Our working lives and routes to market are becoming increasingly digital, so it is vital to remember that people buy from people. It’s the human connection, building trust and making time for one another that leads to strong…

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Navigating the Purchase Funnel: A Guide for Channel Success

Is the Purchase Funnel a Useful Model for the Channel? The purchase funnel has long been a staple of sales and marketing strategies, but is it still relevant in today’s evolving marketplace? While theory and practice can differ significantly, the growing reliance on digital marketplaces is proving the purchase funnel to be an increasingly valuable…

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Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams 

Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem….

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The Future of Call and Contact Centres: Key Capabilities and Market Opportunities

Insights From Greg Easton, Head of Business Development at Tollring Core Features and Capabilities for Modern Call and Contact Centre Solutions Self-service, personalisation, and automation have become essential components of modern call and contact centre solutions, benefiting both customers and employees. These features empower customers to handle various actions independently while enabling staff to automate repetitive…

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White Label Success: Leveraging Custom Solutions for Channel Growth

Insights from Hilary Oliver, Chief Customer Officer at Tollring Ideal Software Solutions for White Labelling White labelling suits software solutions that are being resold through the channel, especially where channel providers bundle multiple services to add value to their proposition. White labelling enables a combination of solutions from multiple vendors to be presented as a…

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