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Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Enhancing Customer Experiences in Channel Companies Understanding customer experience by capturing and analysing data throughout their journey of interactions is a key focus for many channel partners and their customers because every lost interaction has the potential to negatively impact revenues. Furthermore, as we are all aware, acquiring a new customer can cost…

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Tollring grows from strength to strength

Tollring grows from strength to strength

Uxbridge, UK – 29 June 2023: Tollring celebrates an exceptional year achieving its highest ever revenues and profits across its portfolio of cloud call analytics, call recording, collaboration analytics and fraud protection products. Tollring now serves over 19,000 business customers, with monitored cloud endpoints reaching 8.7 million across the portfolio. The cloud call analytics and…

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Tollring drives expansion with high profile appointment

Tollring drives expansion with high profile appointment

Uxbridge, UK – 21 May 2023: Tollring has appointed Karen Winter as Head of Partnerships and Growth to develop and deliver the company’s ambitious expansion plans. Karen is expanding the team to deliver her strategy as well as seeking new global service providers and network operator partners in the Mitel, Cisco and Microsoft space. Karen…

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Tollring integrates iCall Suite for MiVoice Business within Mitel’s core infrastructure

Uxbridge, UK – 6 September 2022: Tollring announces that iCall Suite for MiVoice Business is now available direct within Mitel’s online subscription service.  The new integration enables Mitel partners to access Tollring’s powerful call tracking analytics at a click of a button without the need to invest and install separate servers or data collectors. Tollring…

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Making Big Data Work for the SME: Call Management and Analytics

How can analytics be used as a source of new business? With analytics, businesses can understand how to achieve the best performance possible within the constraints of their technical and commercial resources. There are two key ways: customer segmentation and customer experience. Whilst previously the domain of larger enterprises, SMEs can now access essential analytics…

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