Category: Support

Tollring Appoints CMXO and Prioritises Customer Experience in its Strategy

Uxbridge, UK – 12th October 2021: Hilary Oliver has been appointed to the position of Chief Marketing and Experience Officer at Tollring. The appointment confirms Tollring’s commitment to prioritising customer experience globally across all products and services and its importance for its partners and their customers. As CMXO, Hilary is responsible for driving marketing and…

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Tollring continues its year-on-year double sweep of ISO Certifications

Uxbridge, UK Uxbridge, UK – 9th September 2021: The two standards demonstrate to its employees, partners, end users and the whole telecoms channel how Tollring maintains the highest quality and security standards across its organisation. The awards also reinforce Tollring’s commitment to delivering the best possible customer experience. Hilary Oliver, Chief Marketing and Experience Officer…

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Tollring debuts new Scam Protect solution in Australia

31st August 2021 – Melbourne, Australia: Following on from the ACMA’s registration of the Reducing Scam Calls Code in December last year, Tollring debuts its new Scam Protect solution. One of the first telcos to adopt Tollring’s new service across its entire network is Vocus, Australia’s specialist fibre and network solutions provider. According to ACCC…

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Call Analytics: Enabling Customer-Facing Teams of Any Size

Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…

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Tollring’s Scam Protect Helps Telcos Defend Against Scam Calls

Uxbridge, UK – 6th July 2021: Tollring launches Scam Protect, a cloud-based solution to help telecoms providers to reduce risk from scam calls, protect their network and customers, and meet regulatory obligations. Data from the UK’s National Fraud Intelligence Bureau (NFIB) has revealed that over £373 million was lost by repeat victims of fraud in the…

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Tollring goes for Gold with Microsoft

Uxbridge, UK – 21 April 2021: Global software developer Tollring celebrates a boost to its Microsoft Gold Certified Partner status having achieved four Gold and one Silver competency certifications.  The company has been awarded Gold for its best-in-class capability in Application Integration, Data Analytics, Application Development, and Cloud Platform alongside Silver in Project and Portfolio…

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