Category: iCall Suite Cloud

The future of Call Management

The Evolution of Call Management

Call management software has evolved far beyond the call loggers of old, with the market continually evolving. The development of communications management over the last three years has been phenomenal and is now so much more than call logging or call management. Communications management has taken on a completely different look today compared to five…

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Collaboration Across the Channel to Combat Telecoms Fraud

The telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud.  Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…

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BT Wholesale Enhances Security in the Fight Against Fraud

Tollring eBook: Combat Telecoms Fraud, Don’t Just Cap It – Kill it! ​BT has gone live with Tollring’s new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale’s data centre to provide comprehensive real-time fraud detection and protection of the hosted…

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6 ways to use call recording to help understand your customers

6 practical ways to use call recording in a way that will help you to understand your customers better: Return missed calls: Keep an eye on missed calls using call analytics, then return every missed call before they call a competitor, to instantly impact customer satisfaction levels. Listen to call recordings to hear how successful…

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BT Wholesale goes live with Tollring’s iCall Suite for improved customer management

Steve Best, Managing Director for BT Wholesale Products BT Wholesale Hosted Centrex platform now includes cloud-based iCall Suite analyticsBT has gone live with Tollring’s new iCall Suite on its Wholesale Hosted Centrex (WHC) platform. The fully integrated multi-tenant call analytics within iCall Suite provides WHC resellers with a powerful data visualisation. The cloud-based iCall Suite…

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Tollring Launches iCall Suite 2016 at BroadSoft Connections to Drive Customer Retention 

Tollring to launch their latest version of iCall Suite at BroadSoft annual Connections event being held in San Antonio, Texas on 13th to 15th November 2016. BroadSoft partners and their customers can now leverage new features, modules and enhancements in the latest release of iCall Suite, which will in turn drive new opportunity, add value…

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