Category: Analytics

iCall Suite Integration for MiVoice Business

Tollring Integrates iCall Suite for MiVoice Business Within Mitel’s Core Infrastructure

Uxbridge, UK – 30th August 2022: Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Tollring has been delivering iCall Suite for MiVoice Business since 2016. By…

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A Deep Dive Into the Opportunities and Trends in the Unified Comms & Collaboration market

A Deep Dive Into the Opportunities and Trends in the Unified Comms & Collaboration market

How is the UC and collaboration market changing? The market is changing faster than ever. Acquisitions and mergers across all industries have increased by about 80% in the last year, with tech accounting for a fifth of the total deal value (source: Refinitiv). This is well-reflected in the unified communications space, with a great deal…

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Tollring

Tollring’s 8.4 million endpoints mark another great year for business analytics

Uxbridge, UK – 11 July 2022: Tollring reports that it now monitors over 8.4 million cloud endpoints globally across its entire portfolio of cloud business analytics, call recording and telecoms fraud protection services. The company has expanded its business in all regions, with customer growth exceeding 50% across both Europe and APAC within the past…

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Bringing Detailed Analytics into the Microsoft Teams Ecosystem

Why should partners be investing in the Teams ecosystem? There are now nearly 300 million users dependent on Microsoft Teams – and the channel opportunity is to add value. There are many third-party applications and the channel should do their research to identify the apps most relevant to their target audience and the ones that…

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Scam Calling: The Risk of Not Fighting Back

There is a real danger that customers will lose confidence in voice communications if the rise in scam, robocalling and fraudulent calls goes unchecked. Already, many users are refusing to answer their ringing phones. The result is legitimate companies such as banks, insurers and health services are unable to reach their customers, increasing their costs…

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