The biggest challenges faced by UCaaS providers in developing and rolling out the technology Differentiation is the eternal challenge, and we’re seeing the most successful partners combat this by taking the time to really understand their audience. From this, they can bundle multiple products into solutions that fit those customer segments, quickly impacting business processes…
Read More
Key Developments in 2025 The immense power and accessibility of Gen AI has been the standout feature of 2025. While large enterprises are spearheading adoption, many in the channel have struggled to deliver tangible ROI for their smaller customers due to limited resources, lack of in-house expertise and the perception that AI technologies are too…
Read More
We are pleased to announce that we have expanded our partnership with CallTower, for them to bring next-generation, compliance call recording and AI-enabled conversation intelligence to customers across more than 80 countries. Our Microsoft-certified compliance call recording solution builds upon the successful rollout of our Analytics 365 Call Analytics last year, to further strengthen CallTower’s…
Read More
How call and contact centre technologies are evolving AI technologies, and the application of these technologies, are evolving rapidly. As a result, generative AI is reshaping call and contact centres, enabling smarter ways to manage and improve customer interactions. As an example, AI can intercept and route calls to the most suitable agent, speeding up…
Read More
Natural Language Query (NLQ) stands to make a huge impact. NLQ is an AI-driven capability that allows users to ask questions about data in their everyday language. Unlike traditional interfaces that require rigid, predefined inputs (or carefully considered prompts), NLQ can interpret natural language questions, translate them into structured queries, and then retrieve accurate and…
Read More
Tollring, a global leader in AI-powered communications analytics, call recording and fraud prevention, is proud to announce a new strategic and technical partnership with Red Cactus, a specialist in CRM integration solutions based in the Netherlands. This collaboration brings together two best-in-class cloud software providers to deliver enhanced value to joint customers and channel partners….
Read More