Category: teams phone

Turning Microsoft Teams Conversations into Business Insights with AI

AI and analytics have become more powerful and accessible than ever, but many in the channel are still missing out on turning this potential into profitable revenue. This is particularly true in the SMB and mid-market segments, which represent a huge opportunity. AI Is Not Just for Large Enterprises There’s a common misconception that AI…

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Horizon Telecom Enhances Microsoft Teams Offering with Tollring’s Analytics 365 Suite

We’re excited to announce our latest partnership with Horizon Telecom, a leading next-generation telecom-as-a-service provider. Horizon Telecom has chosen to integrate our Analytics 365 Call Analytics and Call Recording with Conversation Analytics into its Microsoft Teams services. This enables Horizon Telecom to offer its customers enhanced visibility and control over their telephony solutions, further strengthening…

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Adding Value with Microsoft: Opportunities and Best Practices for Resellers and MSPs

Big Opportunities for Resellers and MSPs Around Microsoft Products The big opportunities for resellers and MSPs around Microsoft products lie in adding value and differentiating their overall offering. Adding value to Microsoft Teams with Teams Phone and applications such as call analytics, recording, and voice analytics enables customers to enhance productivity and efficiency and maximise…

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Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams 

Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem….

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Tollring launches Analytics 365 AI-Powered Recording for Microsoft Teams on Azure and AppSource Marketplaces

Tollring’s workplace analytics trio for Microsoft Teams – Call Analytics, Collaboration Analytics and Recording – are all now transactable on the Marketplaces  Uxbridge, UK – 10th June 2024: Tollring, market-leading analytics software developer, launches Analytics 365 AI-Powered Recording on the Microsoft Azure and the AppSource Marketplaces.    This powerful compliant recording on Microsoft Teams completes...Read More
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Exploring the Landscape of Unified Communications and Contact Center Solutions

This feature will examine how the boundaries are blurring between unified communications and contact centre solutions, with innovations in each discipline feeding into the other. We are looking for insight into the direction the market is heading, as well as new features and capabilities and what this means for reseller and MSP offerings.  Transforming Communication...Read More