Author: francesca davis

Maximizing Value with Microsoft: Unlocking New Growth Opportunities for Resellers and MSPs

  Navigating the Impact: Microsoft's License Separation and Its Channel Ramifications The separation of licenses creates opportunity for all partners to focus on delivering the expertise and functionality that their customers need. Partners can now choose to focus on one or multiple licenses with all the benefits that specialisation brings.  A partner dedicated to communications...Read More
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Exploring the Landscape of Unified Communications and Contact Center Solutions

This feature will examine how the boundaries are blurring between unified communications and contact centre solutions, with innovations in each discipline feeding into the other. We are looking for insight into the direction the market is heading, as well as new features and capabilities and what this means for reseller and MSP offerings.  Transforming Communication...Read More

Channel Dynamics in the Age of AI: Impact and Potential

Hilary Oliver, Chief Customer Officer at Tollring offers the following comments on the impact of AI and it's potential in the channel. AI's Impact on the Channel Landscape Most of us are already using AI-technology on a regular basis but many of us are unaware that it is already embedded in existing tools. ChatGPT has...Read More

PingCo and Tollring Announce Global Strategic Alliance

London, UK – 12th March 2024: PingCo has announced they have agreed a global strategic alliance with UK-based Tollring to include their offerings within PingCo’s broader Microsoft ecosystem. PingCo will deliver Tollring’s Analytics 365 Call Analytics and Call Recording services as fully integrated addition to its TCAP Services Hub platform. TCAP is the leading automation...Read More

Gaining Advantage in the Contact Centre Market

A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More

Adapting to Tomorrow: The Shifting Landscape of as-a-Service

Subscription Services Gain Momentum: A Preferred Choice for Organizations Subscription services means lower risk for end customers. It enables organisations to try new services more affordably, without any long-term contracts or setup costs. It also enables greater flexibility, so organisations can change subscriptions as their business evolves and only pay for what they need. For...Read More