Category: Call Management

HomeCall Management
 Anne Woollettin Analytics, Call Management, Call Recording, Company News, Customer Experience (CX)
August 4, 2020

Tollring partners with CommsPlus Distribution to meet increased demand for Call Analytics and Call Recording in Australia

Melbourne, Australia – June 30, 2020 – Tollring has signed an exclusive PBX Partner Distribution agreement with CommsPlus Distribution to meet the unprecedented demand to monitor customer experience and measure productivity, driven partly by the necessity for the Australian workforce to work remotely. Resellers with customers who have premise-based PBX solutions from manufacturers such as…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, iCall Suite, Support, Unified Communications
June 25, 2020

Critical Metrics for Managing a Business and Retaining Customers in a Pandemic

Tollring has navigated its way through the current situation using a combination of its own iCall Suite and Microsoft Teams to ensure its people can manage effectively and in turn, deliver a good service to customers, and it is clear that if you have the right tools, you can understand how to handle any changes…

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 Jennifer Normanin Analytics, Call Management, Call Recording, Customer Experience (CX), Data Analysis, Support, Uncategorised
May 20, 2020

How the Channel are Solving Challenges in Healthcare in the Age of COVID-19

“The entire healthcare sector is clearly facing challenges the scale and nature of which have never been seen before”, says Simon Whatley, Director of Sales Operations at Tollring. “This means that now, more than ever, the channel has a role to play in making it easy and affordable to roll out solutions that make resource…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis
April 28, 2020

How Data-Driven Management Can Help Your Remote Workers to Survive and Thrive in Uncertain Times

Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that many companies would want to try in normal times. Many of these may also be looking at how they can maintain some sort of oversight to ensure that staff…

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 Jennifer Normanin Analytics, Call Management, Call Recording, Customer Experience (CX), iCall Suite, Unified Communications
April 14, 2020

Tollring’s iCall Suite Analytics Available for Free Until 1st June 2020

Uxbridge, UK 14th April 2020: In response to these challenging times, Tollring is supporting partners by offering new iCall Suite Analytics licences free of charge for new and existing customers until 1st June 2020. Tollring is also running a series of free weekly webinars to support this initiative, showing businesses how, in practise, they can…

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 Jennifer Normanin Call Management, Customer Experience (CX), Support, Unified Communications
March 16, 2020

Software Enhancement to Help Front-Line GP Receptionists Manage COVID-19 Surge in Calls from Worried Patients

Uxbridge, UK 16th March 2020: In response to the public health emergency and requests for help from GP surgeries, Metier and Tollring have fast-tracked an update to their intelligent middleware software CallConnect GP (formerly Patient Connect) that provides a link between the clinical system and existing telephone system. The upgrade will enable GPs to better…

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