Category: Call Management
Maximizing Value with Microsoft: Unlocking New Growth Opportunities for Resellers and MSPs
Navigating the Impact: Microsoft's License Separation and Its Channel Ramifications The separation of licenses creates opportunity for all partners to focus on delivering the expertise and functionality that their customers need. Partners can now choose to focus on one or multiple licenses with all the benefits that specialisation brings. A partner dedicated to communications...Read More
The Future of Channel Strategy: The Critical Role of Analytics and AI
Tony Martino, Chief Executive Officer of Tollring provides insights on the influence of AI and its prospects within the channel. The Integration of Analytics and AI Delivering support for any new product or service is essential. In particular, when dealing with more innovative or technologically advanced tools, vendors need to illustrate the benefits and make it...Read More
Tollring’s AI-powered cloud call recording now available
Uxbridge, UK – 2nd May 2024: Tollring’s new AI-powered cloud call recording solution, Record AI, is now available and shipping to channel partners. Record AI is a platform-agnostic cloud call recording solution that facilitates compliance and delivers automated intelligence to a provider’s product portfolio. As part of Tollring’s integrated portfolio of call and collaboration analytics...Read More
Gaining Advantage in the Contact Centre Market
A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More