Category: Call Management

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Company News, Microsoft Teams
April 29, 2025

Tollring and Martello Partnership delivers end-to-end service insights to enhance the Microsoft Teams Experience

As global leaders in AI-powered communications analytics, recording and fraud protection solutions, Tollring is proud to announce a strategic partnership with Martello, a recognised expert in Microsoft Teams Performance Monitoring and Management. This collaboration unites two powerhouse solutions in the Microsoft Teams ecosystem to deliver end-to-end business and technical insights into the performance of Teams,…

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Customer Experience (CX), Microsoft Teams, Service Providers, Uncategorised, Unified Communications
April 25, 2025

Six Smart Ways Telecom Resellers Can Stand Out with Microsoft Teams

As the Microsoft Teams marketplace becomes more saturated, telecom resellers must go beyond offering just basic calling and video tools. To truly stand out and remain relevant, they need to adopt strategic approaches that deliver genuine business value—not just functionality. By embracing AI, supporting hybrid telephony models, and strengthening compliance capabilities, resellers can set themselves…

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 James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Unified Communications
April 22, 2025

Unlocking the True Potential of Call Recording on Microsoft Teams

Microsoft Teams has grown into far more than a platform for meetings and messaging. For many businesses, it has become the central hub for operations, collaboration, and decision-making. With over 2,000 apps now available through Microsoft’s Teams marketplace, there’s enormous potential for partners to craft unique, value-rich propositions that extend across every part of a…

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 James Sharrattin Analytics, call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, Support, teams phone
April 11, 2025

Horizon Telecom Enhances Microsoft Teams Offering with Tollring’s Analytics 365 Suite

We’re excited to announce our latest partnership with Horizon Telecom, a leading next-generation telecom-as-a-service provider. Horizon Telecom has chosen to integrate our Analytics 365 Call Analytics and Call Recording with Conversation Analytics into its Microsoft Teams services. This enables Horizon Telecom to offer its customers enhanced visibility and control over their telephony solutions, further strengthening…

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 James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, teams phone, Third-Party Vendors
March 11, 2025

Adding Value with Microsoft: Opportunities and Best Practices for Resellers and MSPs

Big Opportunities for Resellers and MSPs Around Microsoft Products The big opportunities for resellers and MSPs around Microsoft products lie in adding value and differentiating their overall offering. Adding value to Microsoft Teams with Teams Phone and applications such as call analytics, recording, and voice analytics enables customers to enhance productivity and efficiency and maximise…

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 James Sharrattin call analytics, Call Management, Call Recording, Customer Experience (CX), Microsoft Teams, Service Providers, Third-Party Vendors
March 11, 2025

Building Lasting Relationships: Key Ingredients to a Successful Partnership

More coffee and less online meetings! Whilst that may sound a bit flippant, the concept is important. Our working lives and routes to market are becoming increasingly digital, so it is vital to remember that people buy from people. It’s the human connection, building trust and making time for one another that leads to strong…

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