The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…
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We are pleased to announce that we have scooped two Comms Business Awards, winning the ‘Best Security Provider’ award and being announced as ‘One to Watch’. Tollring CEO Tony Martino commented, “Congratulations to the Tollring team for winning these awards. It’s great to see them receive recognition for all their incredible hard work. As many…
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More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…
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