Category: Customer Experience (CX)
Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics
Data-Driven Success: Enhancing Customer Experiences in Channel Companies Understanding customer experience by capturing and analysing data throughout their journey of interactions is a key focus for many channel partners and their customers because every lost interaction has the potential to negatively impact revenues. Furthermore, as we are all aware, acquiring a new customer can cost…
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Analytics 365 Now Available in the Microsoft Azure Marketplace
Uxbridge, UK – 03 March 2023 – Tollring, market leading analytics software developer, today announced the availability of Analytics 365 for Microsoft Teams in the Microsoft Azure online marketplace that provides applications and services for use on Azure and in the AppSource transactable online store, where Microsoft Teams users can find certified apps for Teams….
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Exploring Call and Contact Centres Offerings for Resellers and MSPs
New innovations and technologies have reshaped the call and contact centre space, bringing many new opportunities for organisations of all shapes and sizes. The pace of technology change has become faster than ever before and change like this can be very overwhelming for all of us, with a million and one questions around how this…
Read MoreExploring How the Channel Ecosystem Is Changing: The Evolution Of The Ecosystem
The channel ecosystem is changing fast. We’ll be exploring the drivers that are causing these shifts and what they mean for each stakeholder group (i.e. resellers, MSPs, distributors and vendors). We will look to understand the lay of the land as we head into 2023, and how channel companies can adapt and thrive. The New Digital…
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Striking the Balance: Automation and Self-Service Interactions for Customer Experience
When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm. Successful CX is a result of well-thought–through customer journeys. Automation…
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