Category: Customer Experience (CX)

Gaining Advantage in the Contact Centre Market

A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More

The Future of Analytics in Call and Contact Centers: Innovations and Insights

Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations.  These applications won’t replace agents but will greatly assist call centre teams to...Read More

Adding Value With Microsoft

Unlocking Lucrative Opportunities: Microsoft Teams' Potential for Resellers and MSPs Microsoft Teams is the fastest-growing business application in Microsoft’s history, now with over 300 million monthly active users in over 500,000 organisations, so the target audience is huge and expanding.  It’s a rapidly developing market that cannot be ignored by any channel leader. Our strategic...Read More
Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Channel Companies Revolutionize Customer Experience with Analytics

Data-Driven Success: Enhancing Customer Experiences in Channel Companies Understanding customer experience by capturing and analysing data throughout their journey of interactions is a key focus for many channel partners and their customers because every lost interaction has the potential to negatively impact revenues. Furthermore, as we are all aware, acquiring a new customer can cost…

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Analytics 365 is now available on Microsoft Azure Marketplace

Analytics 365 Now Available in the Microsoft Azure Marketplace

Uxbridge, UK – 03 March 2023 – Tollring, market leading analytics software developer, today announced the availability of Analytics 365 for Microsoft Teams in the Microsoft Azure online marketplace that provides applications and services for use on Azure and in the AppSource transactable online store, where Microsoft Teams users can find certified apps for Teams….

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Exploring Call and Contact Centres Offerings for Resellers and MSPs

New innovations and technologies have reshaped the call and contact centre space, bringing many new opportunities for organisations of all shapes and sizes. The pace of technology change has become faster than ever before and change like this can be very overwhelming for all of us, with a million and one questions around how this…

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