Category: Customer Experience (CX)

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 Jennifer Normanin Analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), GDPR, Third-Party Vendors, Unified Communications
November 19, 2020

Tollring Enhances Telemedicine for Patients with Call Recording

Uxbridge, UK – 19 November 2020: CallConnect GP, the intelligent telephone answering system from Tollring in partnership with Metier Integration Services, has launched its integration with iCall Suite cloud call recording. The integration enables healthcare professionals to seamlessly record calls, to adhere to compliance and access call recordings from within patients’ records on their clinical system.    CallConnect GP (formerly Patient Connect) provides a valuable link between the clinical system and an existing telephone system, integrating telephone and computer capability to free up valuable resources and save time and money whilst reducing the risk of human error. iCall Suite call…

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 Jennifer Normanin Analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), Data Analysis, iCall Suite, iCall Suite Cloud, iCall Suite Desktop, Service Providers, Support, Unified Communications
November 9, 2020

Access4 Strengthens its SASBOSS Platform with Tollring’s Call Analytics

Melbourne, Australia – 9 November 2020:  Access4 has partnered with Tollring to strengthen its telecommunications and collaboration software platform for MSP partners across Australia and New Zealand.  As a result, Tollring’s iCall Suite call analytics capabilities have now been integrated into Access4’s award–winning SASBOSS provisioning and management platform.  Purpose built for MSPs, Access4’s proprietary platform SASBOSS eliminates the huge operational and strategic costs of implementing carrier grade unified communications via Cisco BroadWorks, Microsoft Teams and a growing…

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 Jennifer Normanin Analytics, Call Recording, Company News, Customer Experience (CX), Data Analysis, iCall Suite
October 6, 2020

Tollring Launches New Contact Centre Solution for Mid-Market

Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…

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 Jennifer Normanin Analytics, Call Recording, Company News, Customer Experience (CX), Data Analysis, iCall Suite, Unified Communications
October 1, 2020

Stupers, Distributor of Panasonic in the Benelux, Signs Partnership with Tollring

Uxbridge, UK – 1st October 2020: Stupers, a leading distributor of Panasonic in Benelux, has partnered with Tollring, a global leader in call analytics and call recording services. The new partnership addresses the increase in demand for conversation analysis and call recording solutions, driven partly by the rise of employees working remotely in the Benelux….

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 Jennifer Normanin Analytics, Customer Experience (CX), Unified Communications
September 8, 2020

Moving on to the New Normal with Team Collaboration Analytics

With the rush to implement collaboration infrastructure now over, businesses are starting to look towards the longer term. formalising new processes and, for some, taking time to regroup and restructure. We believe many businesses will preserve the hybrid office-remote working model, but understanding the impact this has on customer communications, as well as on staff…

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 Anne Woollettin Analytics, Call Management, Call Recording, Company News, Customer Experience (CX)
August 4, 2020

Tollring partners with CommsPlus Distribution to meet increased demand for Call Analytics and Call Recording in Australia

Melbourne, Australia – June 30, 2020 – Tollring has signed an exclusive PBX Partner Distribution agreement with CommsPlus Distribution to meet the unprecedented demand to monitor customer experience and measure productivity, driven partly by the necessity for the Australian workforce to work remotely. Resellers with customers who have premise-based PBX solutions from manufacturers such as…

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