Uxbridge, UK 16th March 2020: In response to the public health emergency and requests for help from GP surgeries, Metier and Tollring have fast-tracked an update to their intelligent middleware software CallConnect GP (formerly Patient Connect) that provides a link between the clinical system and existing telephone system. The upgrade will enable GPs to better…
Read More Metier Integration Services and Tollring announce that their CallConnect GP application (formally known as Patient Connect) has undergone re-accreditation and achieved an EMIS Partners Certificate of Assurance. The award means that CallConnect GP meets EMIS quality standards and is fully authorised to connect to EMIS web services. EMIS Web help organisations to work towards NHS…
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Customer Experience Companies that already understand the value of a CX-first approach know that it requires a mindset of continuous improvement across the whole business. Ultimately, everyone in a business influences customer experience, even if they aren’t a designated touchpoint for the customer. Maintaining a CX-focus will re-shape the workplace in almost every aspect. Customer…
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10 February 2020 – The Netherlands: Tollring, the software developer behind the market-leading communications analytics, call recording, and anti-fraud product iCall Suite, has appointed Erica Bleij as European Regional Account Manager to oversee customer accounts and enhance its support for the regional partners. Erica’s appointment is part of Tollring’s ambitious plans for growth across the…
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2019 has been rife with consolidation and partnerships. During 2020, resellers need to minimise the uncertainty that comes with such a dynamic and unpredictable industry and look for service providers that have a clear strategy and can deliver scale, reliability and future-proof solutions. Whilst emerging technologies are exciting, they will not add value if they…
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SaaS vendors in the IT and telecoms market have a number of new and specific challenges. For a small start-up, the commercial investment and time to revenue is long and protracted. These companies have to give a lot away for very little money for quite some time before they start to even begin billing, let…
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