Category: Customer Experience (CX)

Top three trends shaping the workplace today, and the role of the channel

Customer Experience  Companies that already understand the value of a CX-first approach know that it requires a mindset of continuous improvement across the whole business. Ultimately, everyone in a business influences customer experience, even if they aren’t a designated touchpoint for the customer. Maintaining a CX-focus will re-shape the workplace in almost every aspect. Customer…

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Tollring expands in the Netherlands with appointment of Erica Bleij

10 February 2020 – The Netherlands: Tollring, the software developer behind the market-leading communications analytics, call recording, and anti-fraud product iCall Suite, has appointed Erica Bleij as European Regional Account Manager to oversee customer accounts and enhance its support for the regional partners. Erica’s appointment is part of Tollring’s ambitious plans for growth across the…

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The Year Ahead: What The Channel Can Expect For UCaaS

2019 has been rife with consolidation and partnerships. During 2020, resellers need to minimise the uncertainty that comes with such a dynamic and unpredictable industry and look for service providers that have a clear strategy and can deliver scale, reliability and future-proof solutions. Whilst emerging technologies are exciting, they will not add value if they…

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Analytics and Call Recording: The SaaS Opportunity for Resellers and Service Providers

SaaS vendors in the IT and telecoms market have a number of new and specific challenges. For a small start-up, the commercial investment and time to revenue is long and protracted. These companies have to give a lot away for very little money for quite some time before they start to even begin billing, let…

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Metier selects Tollring as sole distributor of CallConnect GP (formerly Patient Connect)

Tollring announces a new partnership with Metier to become the sole distributor of CallConnect GP (formerly Patient Connect). CallConnect GP helps managers, receptionists and clinical staff in surgeries to deliver courteous and informed patient care, improving the experience both for patients and staff.  By linking telephony with patient management systems, CallConnect GP alerts on tasks…

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2020 Contact Centres – Priorities and Opportunities in the Search for Broad Customer Engagement

There is clear demand for omni-channel customer engagement in consumer sectors, particularly those industries which are heavily transaction-based. However, where there is complexity or where a buyer-supplier relationship is important, for example in smaller B2C organisations, and most of those which are B2B, voice is still used as the primary communication medium outside of email….

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