Category: Service Providers

Tollring Appoints CMXO and Prioritises Customer Experience in its Strategy

Uxbridge, UK – 12th October 2021: Hilary Oliver has been appointed to the position of Chief Marketing and Experience Officer at Tollring. The appointment confirms Tollring’s commitment to prioritising customer experience globally across all products and services and its importance for its partners and their customers. As CMXO, Hilary is responsible for driving marketing and…

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Tollring continues its global expansion in record breaking year

Uxbridge, UK – 21st June 2021: Tollring reports that it has achieved excellent results over the past year and credits its partners for conquering many of the year’s challenges and helping to deliver its continued success. Tollring expanded its services globally by 54% over the past year, delivering its software and analytics through a network…

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Got the “Swivel Chair” Blues? Tollring teams with Park Bench Solutions in powerful co-development partnership to optimize Service Providers leveraging Cisco BroadWorks

Tampa, FL (USA) – April 29th, 2021: Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership. Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks VoIP subscribers around the world via its award-winning odin productivity platform, delivering full self-service management, simple “no code” app integrations, full…

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Unified Comms as a Service: Shifting from Reactionary Solutions to Strategic Choices

Cloud has become more important than ever We could never have envisioned the explosion in cloud adoption that has happened over the last 12 months. As the pandemic hit the UK last year, there was a steeper decline in on-premise deployments with more businesses looking to cloud-based solutions to keep their businesses operational.  Most opted…

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Access4 Strengthens its SASBOSS Platform with Tollring’s Call Analytics

Melbourne, Australia – 9 November 2020:  Access4 has partnered with Tollring to strengthen its telecommunications and collaboration software platform for MSP partners across Australia and New Zealand.  As a result, Tollring’s iCall Suite call analytics capabilities have now been integrated into Access4’s award–winning SASBOSS provisioning and management platform.  Purpose built for MSPs, Access4’s proprietary platform SASBOSS eliminates the huge operational and strategic costs of implementing carrier grade unified communications via Cisco BroadWorks, Microsoft Teams and a growing…

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What are the Main Drivers Behind UC in the Contact Centre?

A key driver behind UC in the contact centre is to improve information flow and collaboration between teams. This is essential to deliver excellent customer experience, and the contact centre is a prime example of where fluid and open collaboration pays dividends. One of the well-established metrics for contact centre performance is first contact resolution….

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