Category: Unified Communications

Tollring appoints Graham Evans to Spearhead APAC Growth and Drive Global Strategy

14 January 2020 – Uxbridge, UK: Tollring, the software developer behind the market-leading communications analytics, call recording and anti-fraud product iCall Suite, has hired Graham Evans to head up business strategy in Asia Pacific. Based in Melbourne, Australia, Graham brings with him over 20 years of management expertise in product, marketing and sales within the…

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The Year Ahead: What The Channel Can Expect For UCaaS

2019 has been rife with consolidation and partnerships. During 2020, resellers need to minimise the uncertainty that comes with such a dynamic and unpredictable industry and look for service providers that have a clear strategy and can deliver scale, reliability and future-proof solutions. Whilst emerging technologies are exciting, they will not add value if they…

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Analytics and Call Recording: The SaaS Opportunity for Resellers and Service Providers

SaaS vendors in the IT and telecoms market have a number of new and specific challenges. For a small start-up, the commercial investment and time to revenue is long and protracted. These companies have to give a lot away for very little money for quite some time before they start to even begin billing, let…

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Tollring partners with Novum Networks

Novum Networks, a leading provider of unified solution technology in Australia, has chosen to partner with Tollring to deliver the market leading iCall Suite call analytics and recording to its partners and customers across Asia Pac. Novum Networks has added the full complement of Tollring’s iCall Suite cloud analytics to its product portfolio. The Australian…

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Unified communications for the SME

Unified Communications for the SME: How Analytics Can Level the Playing Field

  The big opportunity for SMEs is the ‘democratisation’ of their customer data; making it available to all in their organisation and understandable by everyone.  Analytics is the key – it can truly help SMEs ‘level the playing field’ and help convert customer interaction data quickly and easily into knowledge and actionable intelligence. Early feedback…

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Telecoms fraud and credit management

Fighting Telecoms Fraud: Seven Challenges That Service Providers Face and How to Overcome Them Today

Why should resellers and service providers care about telecoms fraud? Telecoms fraud results in damages that are twice the size of credit card fraud – around $25 billion per year – and continues to grow. Added to this is the problem that Hosted UC and SIP service providers are already fighting to maintain high per-user…

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