Category: Unified Communications
Gaining Advantage in the Contact Centre Market
A Dive into the Reseller/MSP Landscape Reveals Only 2.5% Identify as Contact Centre Providers in Recent Survey Selling contact centres as a service, particularly across informal contact centres, is challenging since not only do end customer requirements vary considerably, but CCaaS solutions are made up of multiple components often requiring engagement with multiple vendors. Resourcing...Read More
Adapting to Tomorrow: The Shifting Landscape of as-a-Service
Subscription Services Gain Momentum: A Preferred Choice for Organizations Subscription services means lower risk for end customers. It enables organisations to try new services more affordably, without any long-term contracts or setup costs. It also enables greater flexibility, so organisations can change subscriptions as their business evolves and only pay for what they need. For...Read More
The Future of Analytics in Call and Contact Centers: Innovations and Insights
Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations. These applications won’t replace agents but will greatly assist call centre teams to...Read More
Evolutionary Strategies for the Telecoms Channel: Meeting Modern Business Needs
Creating a Full-Service Brand Experience The MSP landscape is evolving. Simply reselling technology and making a margin is no longer a viable option, the channel must focus on differentiation. We are seeing increasing focus on best of breed technologies, ensuring they can deliver value to their customers by leveraging technology (mobile, UCaaS and consultancy) and…
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Unlocking the Recipe for Thriving Partnerships in the Channel Industry
Six Essential Ingredients for Vendor Success To find the right partners, channel companies need to be clear on what they want from an ideal relationship. The most successful partnerships are those where both parties bring an equal commitment to the relationship, have a shared understanding of their strategy and goals, and what they need to…
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