Tollring is thrilled to have won the Best Call Management Solution category at the Comms National Awards 2022 held at London’s Hilton Hotel on Park Lane on 13 Oct 2022. This award is for everyone at Tollring who helps us develop and take to market our leading call analytics software, iCall Suite. Now holding 4‘Best…
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When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm. Successful CX is a result of well-thought–through customer journeys. Automation…
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Uxbridge, UK – 30th August 2022: Tollring announces that iCall Suite for MiVoice Business now enables Mitel partners to access Tollring’s powerful call analytics at a click of a button without the need to invest in and install separate servers or data collectors. Tollring has been delivering iCall Suite for MiVoice Business since 2016. By…
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What types of APIs are widespread across the channel? At Tollring our products have always been developed with APIs at the forefront of our thinking. We deliver the right information to the right people at the right time – and APIs facilitate this by allowing our users to consume real-time insights however they choose. APIs…
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Uxbridge, UK – 9 August 2021: Tollring has delivered another clean sweep on certifications having secured its ISO 9001 Quality Management Standard and ISO 27001 International Information Security Standard. The company has achieved these certifications each year since 2009 and 2015 respectively. The two standards demonstrate Tollring’s full commitment to quality, information security and customer…
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Uxbridge, UK – 6 September 2022: Tollring announces that iCall Suite for MiVoice Business is now available direct within Mitel’s online subscription service. The new integration enables Mitel partners to access Tollring’s powerful call tracking analytics at a click of a button without the need to invest and install separate servers or data collectors. Tollring…
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