Category: Call Recording

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 James Sharrattin Analytics, call analytics, Call Recording, Company News, Microsoft Teams, teams phone
January 7, 2026

Tollring Expands Global Partnership with CallTower to Deliver Compliance Call Recording and AI-Powered Conversation Intelligence

We are pleased to announce that we have expanded our partnership with CallTower, for them to bring next-generation, compliance call recording and AI-enabled conversation intelligence to customers across more than 80 countries. Our Microsoft-certified compliance call recording solution builds upon the successful rollout of our Analytics 365 Call Analytics last year, to further strengthen CallTower’s…

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 James Sharrattin Analytics, call analytics, Call Recording, Customer Experience (CX), Data Analysis, Finance Sector, Fraud & Credit Management
July 29, 2025

Transforming Customer Insights Through Natural Language Query

Natural Language Query (NLQ) stands to make a huge impact. NLQ is an AI-driven capability that allows users to ask questions about data in their everyday language. Unlike traditional interfaces that require rigid, predefined inputs (or carefully considered prompts), NLQ can interpret natural language questions, translate them into structured queries, and then retrieve accurate and…

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Company News, Microsoft Teams
April 29, 2025

Tollring and Martello Partnership delivers end-to-end service insights to enhance the Microsoft Teams Experience

As global leaders in AI-powered communications analytics, recording and fraud protection solutions, Tollring is proud to announce a strategic partnership with Martello, a recognised expert in Microsoft Teams Performance Monitoring and Management. This collaboration unites two powerhouse solutions in the Microsoft Teams ecosystem to deliver end-to-end business and technical insights into the performance of Teams,…

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Customer Experience (CX), Microsoft Teams, Service Providers, Uncategorised, Unified Communications
April 25, 2025

Six Smart Ways Telecom Resellers Can Stand Out with Microsoft Teams

As the Microsoft Teams marketplace becomes more saturated, telecom resellers must go beyond offering just basic calling and video tools. To truly stand out and remain relevant, they need to adopt strategic approaches that deliver genuine business value—not just functionality. By embracing AI, supporting hybrid telephony models, and strengthening compliance capabilities, resellers can set themselves…

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 James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Unified Communications
April 22, 2025

Unlocking the True Potential of Call Recording on Microsoft Teams

Microsoft Teams has grown into far more than a platform for meetings and messaging. For many businesses, it has become the central hub for operations, collaboration, and decision-making. With over 2,000 apps now available through Microsoft’s Teams marketplace, there’s enormous potential for partners to craft unique, value-rich propositions that extend across every part of a…

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 Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Customer Experience (CX), Microsoft Teams
April 14, 2025

The Evolution of Business Communication: What Resellers Need to Know

How has the business communications market changed? Following COVID19, businesses quickly transitioned to digital communication platforms like Microsoft Teams in order to fulfil hybrid working needs, transforming communication norms practically overnight. Since then, the focus on customer experience has been a priority for most businesses – no matter how their hybrid working policies have evolved….

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