Category: Call Recording

Understanding Hybrid Workers with Microsoft Teams

Organisations are currently experimenting with their hybrid working arrangements, trying to discover the set-up that suits them best. Managers are looking for ways to both guide and trust their people who are split between home and office.  And the workers are trying to adapt to new strategies of hot desking and planning commutes whilst showing…

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Why call analytics solutions are crucial in the changing work landscape

Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…

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Cisco Certifies Latest Version of Tollring’s iCall Suite Call Recording on BroadWorks

Uxbridge, UK – 19th January 2022: Cisco Systems has verified that the iCall Suite Call Recording platform from Tollring, a member of the Cisco Solution Partner Program, has been awarded compatibility status with Cisco BroadWorks. Tollring is a global provider of cloud call recording and analytics for Cisco BroadWorks. The Call Recording component within iCall…

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Selling in 2022: What tech solutions are end customers looking for this year?

Microsoft Teams – still very much in demand With the accelerated shift to Cloud services, particularly Microsoft Teams, partners that previously had a stable portfolio selling hosted VoIP, on-premise and UCaaS from a mix of vendors are now looking to achieve a greater wallet share from the Microsoft Teams environment.  Customers have learnt that they…

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Call Analytics: Enabling Customer-Facing Teams of Any Size

Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…

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Tollring secures contract extension with BT Wholesale

Uxbridge, UK – 27th May 2021: Tollring today has announced its extended contract with BT Wholesale, Europe’s largest Wholesaler to deliver call analytics across the company’s Wholesale Hosted Communications (WHC) platform. Tollring will further support the BT proposition with a customer engagement and sales enablement programme to drive business growth throughout the channel and for…

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