Tollring perceives the contact centre SME space to be in the range of 5-20 seats, a size rarely spoken about when discussing contact centre management, even though a huge number of businesses fit into this category. At the low end of this range, the contact centre is ‘informal’ (a mix of incoming, outgoing and other…
Read MoreIntegrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…
Read MoreTollring iCS Record (Call Recorder 2.1) has become the first call recording product to be certified by Aastra communication systems. Tollring is delighted to announce the official certification of Tollring iCS record call recording products on Aastra 400 communication systems. Aastra Telecom (UK) Ltd is the local arm of the global Aastra Technologies Group, the third…
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