Category: Company News

CCO appointment to drive Tollring’s customer success strategy

Uxbridge, UK – 9th July 2024: Hilary Oliver has been appointed Chief Customer Officer (CCO) of Tollring to drive the company’s customer success strategy. Hilary extends her Chief Marketing and Experience role to now be responsible for existing customer revenues as well as ensuring that consistency in customer experience, customer satisfaction and retention remain integral...Read More
Analytics 365 call analytics for microsoft teams

Tollring launches Analytics 365 Call Analytics across Microsoft Marketplaces

Uxbridge, UK – 11th January 2024: Tollring is delighted to announce that its Analytics 365 Call Analytics for Microsoft Teams is now available in the Microsoft Appsource and Azure Marketplaces. Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. It is…

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Recording Analytics Software with Artificial Intelligence

Tollring announces the launch of AI-powered call recording

Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More

The Future of Analytics in Call and Contact Centers: Innovations and Insights

Hilary Oliver, Chief Marketing and Experience Officer at Tollring says: Advancements in Call and Contact Center Solutions: Current Capabilities and Future Innovations The channel is going to see a fast acceleration of AI applications being integrated into call and contact centre operations.  These applications won’t replace agents but will greatly assist call centre teams to...Read More
Tollring grows from strength to strength

Tollring grows from strength to strength

Uxbridge, UK – 29 June 2023: Tollring celebrates an exceptional year achieving its highest ever revenues and profits across its portfolio of cloud call analytics, call recording, collaboration analytics and fraud protection products. Tollring now serves over 19,000 business customers, with monitored cloud endpoints reaching 8.7 million across the portfolio. The cloud call analytics and…

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Tollring drives expansion with high profile appointment

Tollring drives expansion with high profile appointment

Uxbridge, UK – 21 May 2023: Tollring has appointed Karen Winter as Head of Partnerships and Growth to develop and deliver the company’s ambitious expansion plans. Karen is expanding the team to deliver her strategy as well as seeking new global service providers and network operator partners in the Mitel, Cisco and Microsoft space. Karen…

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