Category: Company News

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 Jennifer Normanin Analytics, Company News, Fraud & Credit Management, iCall Suite, Service Providers, Unified Communications
April 29, 2021

Got the “Swivel Chair” Blues? Tollring teams with Park Bench Solutions in powerful co-development partnership to optimize Service Providers leveraging Cisco BroadWorks

Tampa, FL (USA) – April 29th, 2021: Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership. Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks VoIP subscribers around the world via its award-winning odin productivity platform, delivering full self-service management, simple “no code” app integrations, full…

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 Jennifer Normanin Analytics, Awards, Company News, Customer Experience (CX), Data Analysis, Support, Uncategorised, Unified Communications
April 21, 2021

Tollring goes for Gold with Microsoft

Uxbridge, UK – 21 April 2021: Global software developer Tollring celebrates a boost to its Microsoft Gold Certified Partner status having achieved four Gold and one Silver competency certifications.  The company has been awarded Gold for its best-in-class capability in Application Integration, Data Analytics, Application Development, and Cloud Platform alongside Silver in Project and Portfolio…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Recording, Company News, Customer Experience (CX), Data Analysis, Fraud & Credit Management, Unified Communications
March 9, 2021

Tollring revs up senior management with new global head of sales

Uxbridge, UK – 9th March 2021: Tollring has enhanced its senior management team with the appointment of Andy Bannister as Global Head of Sales. Andy will lead the sales strategy across the entire Tollring portfolio of analytics, call recording and fraud management solutions, developing relationships with existing partners and new service providers across the globe.   Andy brings with him extensive industry knowledge and a wealth of experience in business communications and cloud services,…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Company News, Customer Experience (CX), Data Analysis, Support, Unified Communications
December 15, 2020

Tollring celebrates double certification for ISO 9001 and 27001

Uxbridge, UK – 15th December 2020: Tollring, leaders in call analytics and call recording solutions, has been successful in renewing its ISO 9001 and ISO 27001 certifications.  These internationally recognised qualifications demonstrate Tollring’s commitment to delivering the highest levels of technical capability, outstanding support, and information security management.  In becoming ISO 9001 certified, Tollring has committed to quality across the business and for its customers. This involves defining quality-related responsibilities across every department and ensuring that customer’s quality requirements…

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Webex Partnership
 Jennifer Normanin Analytics, Call Recording, Company News, Data Analysis, Unified Communications
December 3, 2020

Tollring Launches iCall Suite Analytics for Cisco Webex Calling at WebexOne

Uxbridge, UK – 3 December 2020: Tollring, leaders in business analytics and call recording globally, launches its iCall Suite call reporting solution for Cisco’s Webex Calling platform. Tollring analytics deliver business critical customer interaction data to help organisations improve staff productivity at every customer touchpoint to maximise customer experience.  Channel providers can now benefit from iCall Suite analytics on Webex Calling to help their customers to better understand team performance and end-customer journeys through detailed reporting, wallboards and dashboards.  Tollring’s simple, flexible and scalable licensing model enables end users to subscribe to the features they need in their business, meeting the needs of every size or type of…

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 Jennifer Normanin Analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), GDPR, Third-Party Vendors, Unified Communications
November 19, 2020

Tollring Enhances Telemedicine for Patients with Call Recording

Uxbridge, UK – 19 November 2020: CallConnect GP, the intelligent telephone answering system from Tollring in partnership with Metier Integration Services, has launched its integration with iCall Suite cloud call recording. The integration enables healthcare professionals to seamlessly record calls, to adhere to compliance and access call recordings from within patients’ records on their clinical system.    CallConnect GP (formerly Patient Connect) provides a valuable link between the clinical system and an existing telephone system, integrating telephone and computer capability to free up valuable resources and save time and money whilst reducing the risk of human error. iCall Suite call…

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