Tollring unveils iCall Suite Call Analytics for Microsoft Teams at Cavell Enable

Tollring’s iCall Suite Call Analytics for Microsoft Teams will be showcased for the first time to service providers attending the Cavell Enable event at London’s Bishopsgate on 28 November 2023.  The application will be on general availability globally from this date.

iCall Suite call analytics is simple to deploy and seamlessly integrates natively with Teams Phone and the Microsoft 365 active directory, enabling service providers to add significant value to their portfolio by increasing customer ARPU and retention whilst providing differentiation to their Microsoft-led offering.

iCall Suite for Teams provides easy to use intuitive dashboards and wallboards for users to visualise and measure business-critical call performance across Teams Phone activity. Call performance analysis enables organisations to understand and improve internal staffing levels to meet customer expectations. Unreturned and missed call metrics highlight missed revenue opportunities and drive customer experience. Effective handling of missed calls significantly impacts sales and customer satisfaction levels.

Matt Townend, Executive Director at Cavell Group says, “We are delighted that Tollring has chosen our Enable event to launch their new iCall Suite call analytics for Teams. The Microsoft Teams telephony market presents a huge opportunity, with Cavell Group forecasting that the number of Teams telephony-enabled users will more than quadruple to over 40 million by 2027 in Western Europe and North America. Teams analytics has been identified as critical to a service provider’s portfolio. This launch is perfectly timed in line with the acceleration of Microsoft Teams phone deployments globally and presents a significant opportunity for service providers especially as 90% of end users look to partners to deliver their Teams Phone implementations.”

Tony Martino, CEO of Tollring says, “With the growth in demand for Microsoft Teams Phone, we are excited to add iCall Suite to our Microsoft product portfolio. Having worked closely with Microsoft over the past two years, and as specialists in call analytics, it was a natural next step. Our technical capability, Microsoft certifications, proven award-winning portfolio and highest security standards make this a business-critical application for anyone using Teams Phone. This is an exciting opportunity for both our new Microsoft IT reseller community and our existing partners.”

For more information about Cavell Enable, please visit https://www.cavellgroup.com/events/cavell-enable/

For further information about iCall Suite for Microsoft Teams, please visit https://tollring.com/teamsanalytics/