Tollring adds advanced AI features to analytics and recording portfolio

Tollring is proud to announce two new advanced AI features within our suite of conversation analytics and recording.

New CIQpilot and Auto QA features enable businesses to analyse and evaluate every recorded conversation at scale, delivering deeper insight, strengthening compliance and improving customer experience.

CIQpilot is a conversational interface that allows managers to look more closely at their data using natural language. Users can ask questions, follow up with deeper queries and quickly uncover the real meaning behind customer conversations. This shifts the focus from what happened, to why it happened, surfacing trends evidenced by real examples from customer interactions, making insight readily available and easily accessible.

Tollring’s advanced AI-powered conversation intelligence feature, Auto QA, offers automated quality assurance and evaluation with more than 90 per cent accuracy. With Auto QA, every conversation can be evaluated automatically, delivering a complete, consistent and scalable view of customer experience across the organisation.

Tollring Auto QA automatically evaluates every interaction in full, into specific business outcomes.

Tony Martino, CEO of Tollring said, “Our team is focused on delivering exciting AI innovations that are propelling our products into a class of their own and transforming how users learn from their customer conversations.

“Many of our customers are highly tuned sales-driven organisations. They are now able to move beyond traditional scripts and scorecards to achieve consistent, secure and scalable insights that embed improvements into everyday work and drive measurable gains across sales performance, compliance and customer experience.”

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