CIQpilot allows organisations to explore their customer conversations using natural language questions. Instead of navigating dashboards or static reports, users simply ask questions in their own words and receive answers grounded in real conversations.
Examples include:
CIQpilot analyses conversations, identifies patterns and presents evidence-backed insights, helping organisations understand not just what is happening, but why.
Users can also ask follow-up questions and explore ideas as their thinking evolves. Each answer becomes the starting point for deeper investigation, helping organisations move beyond surface metrics to a clearer understanding of what is really happening in their customer conversations.
CIQpilot analyses your organisation’s conversation data to generate answers that are directly relevant to your business. Insights are drawn from your recorded conversations and the intelligence generated by Tollring’s proprietary AI engine, including transcription, sentiment and topic analysis.
This means answers are grounded in real customer interactions, not generic industry assumptions. CIQpilot is designed to operate securely within the Tollring platform, ensuring organisations can explore their conversation intelligence with confidence.
CIQpilot builds on Tollring’s AI-powered conversation intelligence platform, which already delivers:
These capabilities transform conversations into structured intelligence. CIQpilot adds the next layer, allowing users to explore that intelligence through natural language questions. Instead of waiting for reports, organisations can interact with their conversation data and uncover insights instantly. It’s easy to use, with no specialist analytics skills required.
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Customers explain what they want, what frustrates them and why they make decisions every day in their conversations. CIQpilot helps organisations learn from those conversations and continuously improve across four key areas: Process, Policy, People and Product.
Understand what is driving sales outcomes, service performance and customer behaviour.
You could ask things like:
Identify where compliance, security or communication standards may need improvement.
Example questions:
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Discover what great conversations look like and replicate success across teams.
Example questions:
Understand what customers are really saying about your offering.
Example questions:
CIQpilot builds naturally on recording and analytics, unlocking deeper insight from existing data.
Instead of future promises, CIQpilot provides practical insight organisations can act on immediately.
CIQpilot resonates beyond IT with customer experience teams, sales leaders, compliance teams and product managers.
Partners can move beyond features to discussions about revenue, customer satisfaction and operational improvement.
Discover how CIQpilot helps organisations understand what customers are really saying and act on it.