Tollring and Amity celebrate double AI award success for innovation in conversation intelligence and Agentic AI
Tollring received a Highly Commended Award at the 2026 Computing Magazine AI and Software Development Awards in the Most Innovative UK Software Company – SME category, while Amity secured the Gold Award in the AI Application (International Company) category at the 2026 Best AI Awards in Taipei.
Together, the awards reinforce Tollring’s and Amity’s shared commitment to developing intelligent AI solutions that deliver measurable business value and redefine how businesses leverage data, automation and customer intelligence.
Tollring’s recognition celebrates the latest AI features within its suite of conversation analytics and recording solutions. The award recognised Tollring’s CIQpilot and Auto QA, two advanced AI-powered features that enable organisations of all sizes to analyse and evaluate every recorded customer conversation at scale. Together, the features unlock deeper insight, strengthen compliance and transform customer experience management.
Amity’s Gold Award at the 2026 Best AI Awards recognised the company’s enterprise-grade Agentic AI platform, Eko Agentic: Data Analyst. The award is backed by Taiwan’s Ministry of Economic Affairs (MOEA) and organised by the Department of Industrial Technology (DoIT) with the Taipei Computer Association. The award-winning Eko Agentic: Data Analyst solution was developed under Amity and powered by the Amity AI Research & Application Center (ARAC) in Singapore, which serves as the group’s global AI innovation hub.
Tony Martino, CEO of Tollring, says, “These awards reflect the hard work and dedication of both Tollring and Amity teams, and our organisations are incredibly grateful to be recognised alongside so many innovative companies. Our development team is focused on delivering exciting AI innovations that are propelling our products into a class of their own and transforming how users learn from their customer conversations.”
Mr. Touchapon Kraisingkorn, Chairman of Amity AI Research & Application Center (ARAC), Executive Director and Co-Founder of Amity, says, “Taking home the Gold Award against hundreds of global tech companies is a tremendous validation of the work we do at ARAC, together with Tollring. The industry is quickly realising that giving businesses a generic chatbot isn’t enough to drive real impact. You need vertical AI systems that truly understand the specific, daily pain points of a retail store manager or a regional director. By focusing entirely on purpose-built Agentic AI that executes like a seasoned industry expert, we are solving deeply complex operational challenges.”
