ROGER365.IO and Tollring announce strategic alliance to unite the Microsoft Teams contact centre with compliant recording and AI conversation analytics

We are proud to announce our strategic alliance with ROGER365.io, bringing together complementary, Microsoft-certified technologies that help contact centres and service desks improve compliance, automate quality evaluation and unlock customer insight from every conversation.

Organisations with a Microsoft strategy increasingly use Teams as their primary phone system and extend it with specialist solutions for advanced customer contact. This alliance connects two of them: the ROGER365.io contact centre, available in the Xtend and UnifAI editions, and Tollring’s Analytics 365 compliant call recording with AI conversation analytics. Together they form one integrated proposition, configured in minutes through the admin portals of both platforms, with no custom development required.

From today, shared customers can play back Tollring recordings directly within the ROGER365.io app in Teams, and receive AI-powered call summaries built on Tollring transcripts, logged automatically to their CRM or service management system. Tollring’s compliance recording, certified by Microsoft to the latest standards, is of particular value to financial services and other regulated industries, while its Auto QA evaluates every conversation and CIQpilot enables users to ask questions in natural language about conversation data with answers returned in seconds.

The alliance is equally significant for the channel. The two partner networks barely overlap: ROGER365.io is strongest in the Netherlands and Germany, Tollring in the UK. Partners on each side gain a certified, complementary solution to attach to existing and new customers, and a faster route to recurring revenue, without channel conflict.

Gerben Hoogwerff Kroon, CEO of ROGER365.io, says: “Our customers choose Teams as their phone system and expect customer contact to work natively there. With Tollring we complete that picture. Agents stop typing call notes because summaries land in the right system automatically, supervisors act on every conversation instead of a sample, and regulated customers get certified compliance recording inside their contact centre. During the integration work we discovered how much more the two platforms can do together. This announcement is the starting point, not the finish line.”

Tony Martino, CEO of Tollring, says: “There is a natural fit between the ROGER365.io contact centre proposition and our Analytics 365 compliant recording and conversation analytics. This alliance brings Microsoft partners a faster path to revenue and their customers a quicker route to value. By bringing our technologies together, we are creating a powerful, scalable proposition that partners can deploy easily and confidently. Tollring is looking forward to working closely with the ROGER365.io team to evolve this proposition even further through roadmap items and strategic planning.”

In the coming months, Tollring and ROGER365.io will each run campaigns to inform their partner networks, with webinars for their respective partners covering licensing, enrolment, configuration and use cases. In a joint effort, both companies will inform and inspire customers with example use cases showing what the combined solution makes possible.

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