Category: Data Analysis

Bringing Detailed Analytics into the Microsoft Teams Ecosystem

Why should partners be investing in the Teams ecosystem? There are now nearly 300 million users dependent on Microsoft Teams – and the channel opportunity is to add value. There are many third-party applications and the channel should do their research to identify the apps most relevant to their target audience and the ones that…

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Harnessing flexibility and breaking through barriers: Cloud trends for 2022

Flexibility is driving the market Customers demand choice and flexibility when it comes to the deployment of technology. They care about where their data resides, its regional location, and security is forefront of mind. This means the channel needs to take time to understand business drivers and needs, and be able to offer a range…

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Redefined reseller roles reinvigorate UC channel

The self-service cloud era may seem like a threat for the reseller channel, but could be a long-overdue opportunity The unprecedented acceleration in adoption of cloud communications has seen the large unified communications platforms enable home working at scale but, in contrast to previous generations of offerings, UCaaS and CCaaS propositions are delivered in a…

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Tollring Scam Protect Hangs Up on Fraudulent Calls

Scam Protect solution automatically monitors calls to help eliminate scams The rise of robocalling, scam calls and fraudulent voice calling has resulted in users losing faith in voice communications. The situation has got so bad that people routinely don’t answer a ringing phone to the extent that legitimate organisations such as insurers, banks and healthcare providers…

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Why call analytics solutions are crucial in the changing work landscape

Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…

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