Category: Data Analysis

Call Recording in 2021: More Than Just Listening to Calls

  Compliance Remains Key Two, almost three, years on from the introduction of GDPR regulations, new challenges around voice recording compliance have emerged as a result of increased hybrid working across all types and size of business. The current environment, with more home workers, threatens an organisation’s ability to deliver recording compliance in many ways….

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Call Compliance in the Age of Covid

It’s hard to think of any type of business that doesn’t need to be mindful of regulatory compliance. Whether it’s GDPR that affects a whole continent, or HIPAA which affects one industry in one geographical area, the requirement for compliance has a major impact on operational processes and systems for businesses of any size. The…

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2021: The Top Trends for the Coming Year

A drive for new levels of business productivity Collaboration tools such as Microsoft Teams have become essential during the pandemic, and the incredible surge in users will see the channel looking for innovative ways to add value in this area during 2021. We are also seeing significant demand for visibility of staff productivity and well-being…

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Tollring celebrates double certification for ISO 9001 and 27001

Uxbridge, UK – 15th December 2020: Tollring, leaders in call analytics and call recording solutions, has been successful in renewing its ISO 9001 and ISO 27001 certifications.  These internationally recognised qualifications demonstrate Tollring’s commitment to delivering the highest levels of technical capability, outstanding support, and information security management.  In becoming ISO 9001 certified, Tollring has committed to quality across the business and for its customers. This involves defining quality-related responsibilities across every department and ensuring that customer’s quality requirements…

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Webex Partnership

Tollring Launches iCall Suite Analytics for Cisco Webex Calling at WebexOne

Uxbridge, UK – 3 December 2020: Tollring, leaders in business analytics and call recording globally, launches its iCall Suite call reporting solution for Cisco’s Webex Calling platform. Tollring analytics deliver business critical customer interaction data to help organisations improve staff productivity at every customer touchpoint to maximise customer experience.  Channel providers can now benefit from iCall Suite analytics on Webex Calling to help their customers to better understand team performance and end-customer journeys through detailed reporting, wallboards and dashboards.  Tollring’s simple, flexible and scalable licensing model enables end users to subscribe to the features they need in their business, meeting the needs of every size or type of…

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Access4 Strengthens its SASBOSS Platform with Tollring’s Call Analytics

Melbourne, Australia – 9 November 2020:  Access4 has partnered with Tollring to strengthen its telecommunications and collaboration software platform for MSP partners across Australia and New Zealand.  As a result, Tollring’s iCall Suite call analytics capabilities have now been integrated into Access4’s award–winning SASBOSS provisioning and management platform.  Purpose built for MSPs, Access4’s proprietary platform SASBOSS eliminates the huge operational and strategic costs of implementing carrier grade unified communications via Cisco BroadWorks, Microsoft Teams and a growing…

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