Tag: Business Analytics

Call Analytics: Enabling Customer-Facing Teams of Any Size

Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…

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Tollring continues its global expansion in record breaking year

Uxbridge, UK – 21st June 2021: Tollring reports that it has achieved excellent results over the past year and credits its partners for conquering many of the year’s challenges and helping to deliver its continued success. Tollring expanded its services globally by 54% over the past year, delivering its software and analytics through a network…

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UC and Communications Analytics: Your Competitive Advantage

A Key Priority for Business During this challenging year with data and analytics now accessible to all sizes of business, we’ve seen a considerable uptake in our services. This growth clearly shows the thirst that businesses have for analytics and insights. We now have over 30,000 customers globally, up 15% since 2020.  The endpoints we…

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Tollring secures contract extension with BT Wholesale

Uxbridge, UK – 27th May 2021: Tollring today has announced its extended contract with BT Wholesale, Europe’s largest Wholesaler to deliver call analytics across the company’s Wholesale Hosted Communications (WHC) platform. Tollring will further support the BT proposition with a customer engagement and sales enablement programme to drive business growth throughout the channel and for…

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Adding Value with Microsoft: The Collaboration Analytics Opportunity

Reinventing Work, and the Opportunity for Partners It’s hard to find many organisations that don’t have at least some element of Microsoft present within their business. Its extensive use and the reassurance it provides, allows for one of the most stable environments upon which to build more complex or tailored solutions. And, since the pandemic…

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Got the “Swivel Chair” Blues? Tollring teams with Park Bench Solutions in powerful co-development partnership to optimize Service Providers leveraging Cisco BroadWorks

Tampa, FL (USA) – April 29th, 2021: Global software developers Tollring and Park Bench Solutions have signed an exciting, new co-development partnership. Park Bench, based in Tampa Florida, serves over five million Cisco BroadWorks VoIP subscribers around the world via its award-winning odin productivity platform, delivering full self-service management, simple “no code” app integrations, full…

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