Tag: Business Analytics

Beyond the pandemic: Analytics in an age of collaboration, change, and competition

The very nature of collaboration has transformed. The way people work is new and different, yet we still don’t know how or where people will be working going forward, or most importantly, whether they are working effectively. Change management is always difficult and clearly, businesses across every industry and sector have been through considerable change….

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Tollring announces major upgrade to iCall Suite Call Analytics

New version focuses on customer experience, delivering in-depth call journey insights, sentiment analysis and live call management for team productivity Uxbridge, UK – 28th September 2021: Tollring has released a major upgrade to its iCall Suite cloud call reporting solution, giving customer-facing teams the ability to improve their customer call journeys, to drive better decision-making…

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Call Analytics: Enabling Customer-Facing Teams of Any Size

Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…

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Tollring continues its global expansion in record breaking year

Uxbridge, UK – 21st June 2021: Tollring reports that it has achieved excellent results over the past year and credits its partners for conquering many of the year’s challenges and helping to deliver its continued success. Tollring expanded its services globally by 54% over the past year, delivering its software and analytics through a network…

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UC and Communications Analytics: Your Competitive Advantage

A Key Priority for Business During this challenging year with data and analytics now accessible to all sizes of business, we’ve seen a considerable uptake in our services. This growth clearly shows the thirst that businesses have for analytics and insights. We now have over 30,000 customers globally, up 15% since 2020.  The endpoints we…

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Tollring secures contract extension with BT Wholesale

Uxbridge, UK – 27th May 2021: Tollring today has announced its extended contract with BT Wholesale, Europe’s largest Wholesaler to deliver call analytics across the company’s Wholesale Hosted Communications (WHC) platform. Tollring will further support the BT proposition with a customer engagement and sales enablement programme to drive business growth throughout the channel and for…

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