Tag: Cloud

Fraud Protection and the Role of the Reseller

Fraud Protection and the Role of the Reseller Communications systems deal directly with sensitive customer data day in, day out. From general but sensitive information about individuals, to payment details, there’s a whole range of security undertakings that any reseller offering hosted UC or SIP solutions must entrust to their service provider – unlike in…

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Customer Experience, Deep Insight and the Omnichannel Opportunity

Deep Insight in an Omnichannel World The customer landscape is changing with the rise of the younger ‘millennial’ generations. These customers are more tech-savvy and are looking for a better experience when considering the different channels of communication at their disposal such as online chat, SMS, email, social media, and newer options like WhatsApp for…

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Tollring cloud call analytics solution levels the playing field for the on-premises PBX

Tollring today announces the availability of its hybrid iCall Suite analytics and call recording solutions on MiVoice Business and Panasonic NS700 phone systems, with Avaya IP Office coming soon. The cloud solution connects to on-premises PBX equipment, providing channel partners another opportunity to talk to their customers and provide a product with all of the…

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Tollring’s new iCall Suite release makes KPI-driven insight accessible for SMEs and the mid-market

International software developer Tollring today announces a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-market enterprises, to maximise SLA-driven productivity. The enhanced set of modular customer interaction analytics and call recording tools enables all size of organisations to use analytics to make…

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Tollring Hits Record-Breaking Figures

Tollring reports exceptional annual growth in all product areas; call analytics, recording and fraud and credit management, with growth set to continue throughout 2019. Total endpoints/licenses across all solutions has now exceeded 3 million, representing a staggering 337% growth in the past year. The total number of business customers has increased 146% across cloud products…

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Building value from real-time insights

How to best leverage, optimise and build value from insights derived through real-time interaction management and reporting (IM&R) Which IM&R insights are of most value to end users and resellers? We’re seeing consistently high attachment rates and a widening customer profile that extends far beyond the formal contact center. For partners, IM&R provides ample opportunity…

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