Tag: Unified Communications

How Do You Better Recognise Team Success in a Hybrid World?

Hilary Oliver, Chief Marketing and Experience Officer at Tollring, discusses the importance of the employee experience. The challenge of recognition, reward and retention In my experience, creating a culture of responsibility and ‘ownership’ in every job role is critical to employee retention, coupled with performance reviews, open and honest communication and a clear career progression…

Read More

Bringing Detailed Analytics into the Microsoft Teams Ecosystem

Why should partners be investing in the Teams ecosystem? There are now nearly 300 million users dependent on Microsoft Teams – and the channel opportunity is to add value. There are many third-party applications and the channel should do their research to identify the apps most relevant to their target audience and the ones that…

Read More

The building blocks for the strongest channel partnerships

A question of trust Building trust is key to developing successful partnerships – across all areas of your business. Trust provides the foundation for the relationship, and can be built in many ways, such as through credibility, customer references, assured data protection, ISO compliance, responsive employees with positive attitudes, or commitment to ethical practices.  When…

Read More
craig hoile

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

Read More

Scam Calling: The Risk of Not Fighting Back

There is a real danger that customers will lose confidence in voice communications if the rise in scam, robocalling and fraudulent calls goes unchecked. Already, many users are refusing to answer their ringing phones. The result is legitimate companies such as banks, insurers and health services are unable to reach their customers, increasing their costs…

Read More