2019 has been rife with consolidation and partnerships. During 2020, resellers need to minimise the uncertainty that comes with such a dynamic and unpredictable industry and look for service providers that have a clear strategy and can deliver scale, reliability and future-proof solutions. Whilst emerging technologies are exciting, they will not add value if they…
Read More
Tollring anticipates exceptional growth in 2020, both internally and for its channel partners, following extensive reinvestment. The company has laid the foundations for the year ahead with a major focus on its people, product and processes to drive excellence. Tony Martino, CEO of Tollring says, “The company has been through some really positive changes over…
Read More
SaaS vendors in the IT and telecoms market have a number of new and specific challenges. For a small start-up, the commercial investment and time to revenue is long and protracted. These companies have to give a lot away for very little money for quite some time before they start to even begin billing, let…
Read More
Tollring announces a new partnership with Metier to become the sole distributor of CallConnect GP (formerly Patient Connect). CallConnect GP helps managers, receptionists and clinical staff in surgeries to deliver courteous and informed patient care, improving the experience both for patients and staff. By linking telephony with patient management systems, CallConnect GP alerts on tasks…
Read More
There is clear demand for omni-channel customer engagement in consumer sectors, particularly those industries which are heavily transaction-based. However, where there is complexity or where a buyer-supplier relationship is important, for example in smaller B2C organisations, and most of those which are B2B, voice is still used as the primary communication medium outside of email….
Read More
Will digital communications overtake voice for customer engagement in 2020? As omni-channel customer experience solutions gain traction, organisations need to think carefully about how voice communication fits into their pre- and post-sale customer engagement plans. A report entitled “State of Customer Experience 2017” from West (now Intrado) stated that “88% of organisations are expecting digital…
Read More