Uxbridge, UK – 1st December 2022: Tollring announces its channel strategy for Analytics 365, a native app for Microsoft Teams that delivers collaboration, wellbeing and customer engagement analytics. Tollring has introduced a Certified programme to give partners assistance in becoming product specialists and provide guidance on maximising returns on Microsoft Teams, backed by a comprehensive…
Read MoreThe channel ecosystem is changing fast. We’ll be exploring the drivers that are causing these shifts and what they mean for each stakeholder group (i.e. resellers, MSPs, distributors and vendors). We will look to understand the lay of the land as we head into 2023, and how channel companies can adapt and thrive. The New Digital…
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Tollring is thrilled to have won the Best Call Management Solution category at the Comms National Awards 2022 held at London’s Hilton Hotel on Park Lane on 13 Oct 2022. This award is for everyone at Tollring who helps us develop and take to market our leading call analytics software, iCall Suite. Now holding 4‘Best…
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When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm. Successful CX is a result of well-thought–through customer journeys. Automation…
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What types of APIs are widespread across the channel? At Tollring our products have always been developed with APIs at the forefront of our thinking. We deliver the right information to the right people at the right time – and APIs facilitate this by allowing our users to consume real-time insights however they choose. APIs…
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Uxbridge, UK – 6 September 2022: Tollring announces that iCall Suite for MiVoice Business is now available direct within Mitel’s online subscription service. The new integration enables Mitel partners to access Tollring’s powerful call tracking analytics at a click of a button without the need to invest and install separate servers or data collectors. Tollring…
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