Tollring’s AI-powered cloud call recording now available
Uxbridge, UK – 2nd May 2024: Tollring’s new AI-powered cloud call recording solution, Record AI, is now available and shipping to channel partners. Record AI is a platform-agnostic cloud call recording solution that facilitates compliance and delivers automated intelligence to a provider’s product portfolio. As part of Tollring’s integrated portfolio of call and collaboration analytics solutions, it allows service providers to differentiate and add value with a full suite of innovative software applications.
The intelligence and automation of Record AI enables an organisation to analyse topics of conversation and sentiment of interactions at scale. Rather than review a selection of calls, Record AI reviews them all, allowing businesses to identify the behaviours that drive the best possible customer experiences. It meets the need of mid to larger enterprises who are looking for greater automation around sentiment and evaluation with minimal effort.
Record AI automatically identifies specific keywords and topics without having to listen to every call, with clips from recordings easily highlighted and instantly shared for review, safely and securely. AI powered analysis across large pools of data without human interaction enables rapid insight into customer sentiment, behavioural patterns and, ultimately, identification of what works and what doesn’t to improve business performance.
When combined with Tollring’s call and collaboration analytics solutions, channel partners can differentiate their services by delivering powerful, cutting-edge workforce productivity services that encompass a customer’s entire business.
Tony Martino, CEO of Tollring says, “We are excited to add our powerful new cloud recording solution to our portfolio. AI-powered call recording is going to be a major game-changer in the market. We are making compliant AI-driven recording and analysis accessible to all businesses, across every team within an organisation, not just those in a formal contact centre.
“This out-of-the-box state-of-the-art and future-proof recording solution presents a huge opportunity for partners to achieve substantial profits with minimal investment. With little disruption, partners can offer fast to deploy, easy-to-use cloud recording with powerful AI-driven analytics, to engage many more customers. The AI element enables a business to be more effective at seeing clearly what their customer service looks like and where to make improvements, using automation and analysis at scale.”
Record AI is available across platforms, currently proven on Cisco BroadWorks, Microsoft Teams and SBCs for IP networks. Record AI works seamlessly with Tollring’s full portfolio of call and workplace analytics tools, enabling partners to easily cross-sell services.
For more information visit https://tollring.com/record-ai