Tag: CX Strategy

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 Anne Woollettin Analytics, Artificial Intelligence (AI), Cloud, Service Providers, Unified Communications
May 9, 2024

Channel Dynamics in the Age of AI: Impact and Potential

Hilary Oliver, Chief Customer Officer at Tollring offers the following comments on the impact of AI and it's potential in the channel. AI's Impact on the Channel Landscape Most of us are already using AI-technology on a regular basis but many of us are unaware that it is already embedded in existing tools. ChatGPT has...Read More
Tony Martino, CEO Tollring
 Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, Service Providers, Unified Communications
April 5, 2024

The Future of Channel Strategy: The Critical Role of Analytics and AI

Tony Martino, Chief Executive Officer of Tollring provides insights on the influence of AI and its prospects within the channel. The Integration of Analytics and AI Delivering support for any new product or service is essential. In particular, when dealing with more innovative or technologically advanced tools, vendors need to illustrate the benefits and make it...Read More
 Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, Service Providers, Unified Communications
April 5, 2024

Tollring’s AI-powered cloud call recording now available

Uxbridge, UK – 2nd May 2024: Tollring’s new AI-powered cloud call recording solution, Record AI, is now available and shipping to channel partners. Record AI is a platform-agnostic cloud call recording solution that facilitates compliance and delivers automated intelligence to a provider’s product portfolio. As part of Tollring’s integrated portfolio of call and collaboration analytics...Read More