microsoft Archives

James Sharrattin call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, teams phone, Third-Party Vendors

March 11, 2025

Adding Value with Microsoft: Opportunities and Best Practices for Resellers and MSPs

Big Opportunities for Resellers and MSPs Around Microsoft Products The big opportunities for resellers and MSPs around Microsoft products lie in adding value and differentiating their overall offering. Adding value to Microsoft Teams with Teams Phone and applications such as call analytics, recording, and voice analytics enables customers to enhance productivity and efficiency and maximise…

Maximizing Value with Microsoft: Unlocking New Growth Opportunities for Resellers and MSPs

Navigating the Impact: Microsoft's License Separation and Its Channel Ramifications The separation of licenses creates opportunity for all partners to focus on delivering the expertise and functionality that their customers need. Partners can now choose to focus on one or multiple licenses with all the benefits that specialisation brings. A partner dedicated to communications...Read More

Anne Woollettin Analytics, Artificial Intelligence (AI), Cloud, Service Providers, Unified Communications

May 9, 2024

Channel Dynamics in the Age of AI: Impact and Potential

Hilary Oliver, Chief Customer Officer at Tollring offers the following comments on the impact of AI and it's potential in the channel. AI's Impact on the Channel Landscape Most of us are already using AI-technology on a regular basis but many of us are unaware that it is already embedded in existing tools. ChatGPT has...Read More

Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, Service Providers, Unified Communications

April 5, 2024

The Future of Channel Strategy: The Critical Role of Analytics and AI

Tony Martino, Chief Executive Officer of Tollring provides insights on the influence of AI and its prospects within the channel. The Integration of Analytics and AI Delivering support for any new product or service is essential. In particular, when dealing with more innovative or technologically advanced tools, vendors need to illustrate the benefits and make it...Read More

Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Data Analysis, Service Providers, Unified Communications

April 5, 2024

Tollring’s AI-powered cloud call recording now available

Uxbridge, UK – 2nd May 2024: Tollring’s new AI-powered cloud call recording solution, Record AI, is now available and shipping to channel partners. Record AI is a platform-agnostic cloud call recording solution that facilitates compliance and delivers automated intelligence to a provider’s product portfolio. As part of Tollring’s integrated portfolio of call and collaboration analytics...Read More

Analytics 365 call analytics for microsoft teams

Anne Woollettin Analytics, call analytics, Company News

January 11, 2024

Tollring launches Analytics 365 Call Analytics across Microsoft Marketplaces

Uxbridge, UK – 11th January 2024: Tollring is delighted to announce that its Analytics 365 Call Analytics for Microsoft Teams is now available in the Microsoft Appsource and Azure Marketplaces. Analytics 365 Call Analytics makes it easy for organisations of any size to visualise and measure business-critical call performance across Teams Phone activity. It is…

Tag: microsoft