Iryna Ivashenko, Author at Tollring

Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), Customer Experience (CX), Uncategorised

June 24, 2025

AI in Action: Tap into Customer Intelligence from Microsoft Teams Conversations

Introduction Artificial Intelligence (AI) is reshaping how businesses communicate and serve their customers. In a recent webinar titled “AI in Action: Tap Into Customer Intelligence From Your Microsoft Teams Conversations,” experts from Microsoft and Tollring explored the transformative power of AI in modern business communication. Presenters Greg Easton (Head of Business Development at Tollring), Ian…

Tollring Unveils New Brand Identity to Reinforce its Commitment to Gen AI Strategy

Uxbridge, UK – 21st November 2024: Tollring, global leaders in AI-powered communications analytics, recording and fraud protection solutions, is thrilled to announce the launch of its new brand identity. The revamped brand reflects the company’s position as a leader in next generation cloud-based solutions and Gen AI technologies. The brand aligns Tollring with its new alliance…

CallTower Partners with Tollring to Deliver Analytics 365 Call Analytics for Microsoft Teams

Salt Lake City, UT, Rochester, NY, Boston, MA, London – 24th July 2024: — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced today they are partnering with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge...Read More

Iryna Ivashenkoin Company News, Customer Experience (CX)

July 9, 2024

CCO appointment to drive Tollring’s customer success strategy

Uxbridge, UK – 9th July 2024: Hilary Oliver has been appointed Chief Customer Officer (CCO) of Tollring to drive the company’s customer success strategy. Hilary extends her Chief Marketing and Experience role to now be responsible for existing customer revenues as well as ensuring that consistency in customer experience, customer satisfaction and retention remain integral...Read More

Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Customer Experience (CX), Microsoft Teams, Unified Communications

June 25, 2024

SIPPIO Launches New Customer Experience Enhancements for Microsoft Teams in Collaboration with Tollring

Annapolis, MD – June 25, 2024 — SIPPIO, the global leader in enabling external calling on Microsoft Teams & Zoom, has today announced the general availability of SIPPIO CX. This suite of services, which significantly enhances the customer experience delivered through Microsoft Teams, was first showcased at Channel Partners Expo in March. New suite of services...Read More

Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Service Providers, Unified Communications