The past 12 months of change for UC and CC Over the last year, the unified communications and contact centre (UC and CC) environment has transformed significantly. UC and CC landscape has evolved into an increasingly sophisticated environment. Although many businesses still use on-premise CC solutions, there has been a notable shift towards cloud-based models with…
Read More
With over 320 million daily active users, Microsoft Teams continues to be a leading platform for business communication. As more organisations adopt automated Direct Routing as a cost-effective and flexible alternative to Microsoft Calling Plans, the demand for deeper insights into Teams voice activity is rising; particularly as hybrid work becomes the norm. To…
Read More
As global leaders in AI-powered communications analytics, recording and fraud protection solutions, Tollring is proud to announce a strategic partnership with Martello, a recognised expert in Microsoft Teams Performance Monitoring and Management. This collaboration unites two powerhouse solutions in the Microsoft Teams ecosystem to deliver end-to-end business and technical insights into the performance of Teams,…
Read More
As the Microsoft Teams marketplace becomes more saturated, telecom resellers must go beyond offering just basic calling and video tools. To truly stand out and remain relevant, they need to adopt strategic approaches that deliver genuine business value—not just functionality. By embracing AI, supporting hybrid telephony models, and strengthening compliance capabilities, resellers can set themselves…
Read More
Microsoft Teams has grown into far more than a platform for meetings and messaging. For many businesses, it has become the central hub for operations, collaboration, and decision-making. With over 2,000 apps now available through Microsoft’s Teams marketplace, there’s enormous potential for partners to craft unique, value-rich propositions that extend across every part of a…
Read More
AI and analytics have become more powerful and accessible than ever, but many in the channel are still missing out on turning this potential into profitable revenue. This is particularly true in the SMB and mid-market segments, which represent a huge opportunity. AI Is Not Just for Large Enterprises There’s a common misconception that AI…
Read More