April 2019: Dutch white label cloud services provider RoutIT adds value to partner propositions through the launch of HIP Reporter call analytics. The HIP Reporter powerful suite of call analytics and reporting tools, powered by market-leading software developer Tollring, is now available to RoutIT channel partners. In the run-up to launch, including at the RoutIT…
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How to best leverage, optimise and build value from insights derived through real-time interaction management and reporting (IM&R) Which IM&R insights are of most value to end users and resellers? We’re seeing consistently high attachment rates and a widening customer profile that extends far beyond the formal contact center. For partners, IM&R provides ample opportunity…
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The big opportunity for SMEs is the ‘democratisation’ of their customer data; making it available to all in their organisation and understandable by everyone. Analytics is the key – it can truly help SMEs ‘level the playing field’ and help convert customer interaction data quickly and easily into knowledge and actionable intelligence. Early feedback…
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After GDPR: how have call recording solutions evolved? Although rules around call recording have tightened and businesses recording calls for general purposes need to actively justify legality, the need for consent to record a call in line with the six GDPR conditions has had a positive effect on call recording applications, both in terms of…
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Uxbridge, UK – 3 December 2018: Tollring, the software developer behind the award-winning communications analytics, call recording and anti-fraud product iCall Suite, has revealed their predictions for the end user and channel markets in 2019. “2018 has been the year of analytics; the year where even the smallest businesses have realised how much latent power…
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Customer experience and digital transformation Ultimately, customer experience is all about accessibility and insight. It is important to make it easy for customers to engage, in the way they prefer, whilst also understanding and reviewing this engagement to ensure it is effective. For many organisations, this translates to funnelling every customer interaction via a…
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