Tag: Customer Experience (CX)

Tollring-Automation-and-Customer-Experience

Striking the Balance: Automation and Self-Service Interactions for Customer Experience

When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm.   Successful CX is a result of well-thought–through customer journeys. Automation…

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The building blocks for the strongest channel partnerships

A question of trust Building trust is key to developing successful partnerships – across all areas of your business. Trust provides the foundation for the relationship, and can be built in many ways, such as through credibility, customer references, assured data protection, ISO compliance, responsive employees with positive attitudes, or commitment to ethical practices.  When…

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craig hoile

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

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Redefined reseller roles reinvigorate UC channel

The self-service cloud era may seem like a threat for the reseller channel, but could be a long-overdue opportunity The unprecedented acceleration in adoption of cloud communications has seen the large unified communications platforms enable home working at scale but, in contrast to previous generations of offerings, UCaaS and CCaaS propositions are delivered in a…

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