Tollring has navigated its way through the current situation using a combination of its own iCall Suite and Microsoft Teams to ensure its people can manage effectively and in turn, deliver a good service to customers, and it is clear that if you have the right tools, you can understand how to handle any changes…
Read More
Uxbridge, UK – 15th June 2020 – Tollring launches a new simple, flexible, and scalable subscription licensing model for its iCall Suite analytics and call recording service to make business critical customer interaction data accessible to as many people as possible. Tollring has reengineered iCall Suite around its users, enabling them to subscribe to the…
Read More
2019 has been rife with consolidation and partnerships. During 2020, resellers need to minimise the uncertainty that comes with such a dynamic and unpredictable industry and look for service providers that have a clear strategy and can deliver scale, reliability and future-proof solutions. Whilst emerging technologies are exciting, they will not add value if they…
Read More
Novum Networks, a leading provider of unified solution technology in Australia, is transforming customer experience using Tollring’s iCall Suite cloud analytics across its complete service portfolio. With the enhanced analytics service, Novum Network’s partners and customers can now analyse the whole customer experience, better manage customer relationships, and strive for excellence in customer service. iCall…
Read More
6th June 2019: Newtech Solutions, a leader in UC training and consulting services, has partnered with Tollring to deliver the powerful suite of call analytics and reporting tools to its Asia Pacific customers. Newtech specialises in training and consultancy on Cisco’s BroadWorks and BroadCloud suite of applications. Its clients include major communications service providers (CSPs)…
Read More
International software developer Tollring today announces a new version 3.7 of iCall Suite expanding the delivery of relevant, actionable customer data into the hands of SME and mid-market enterprises, to maximise SLA-driven productivity. The enhanced set of modular customer interaction analytics and call recording tools enables all size of organisations to use analytics to make…
Read More