Tag: iCS (iCall Suite)

Tollring

Tollring’s 8.4 million endpoints mark another great year for business analytics

Uxbridge, UK – 11 July 2022: Tollring reports that it now monitors over 8.4 million cloud endpoints globally across its entire portfolio of cloud business analytics, call recording and telecoms fraud protection services. The company has expanded its business in all regions, with customer growth exceeding 50% across both Europe and APAC within the past…

Read More
Tony Martino

Access4 enhances SASBOSS platform with new Call Analytics

Melbourne, Australia – 7 April 2022:  Access4, the leader in SaaS Unified Communication solutions for managed service providers (MSP), has strengthened its SASBOSS provisioning and management platform with the latest iCall Suite call analytics powered by Tollring. Access4’s SASBOSS platform eliminates the huge operational and strategic costs of implementing carrier grade unified communications, giving MSPs…

Read More

Why call analytics solutions are crucial in the changing work landscape

Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…

Read More

Cisco Certifies Latest Version of Tollring’s iCall Suite Call Recording on BroadWorks

Uxbridge, UK – 19th January 2022: Cisco Systems has verified that the iCall Suite Call Recording platform from Tollring, a member of the Cisco Solution Partner Program, has been awarded compatibility status with Cisco BroadWorks. Tollring is a global provider of cloud call recording and analytics for Cisco BroadWorks. The Call Recording component within iCall…

Read More

All Change: Customer Expectations for Call Centres in a Hybrid Working World

Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…

Read More

iCall Suite analytics for Webex Calling live on the Webex App Hub

Uxbridge, UK – 8th November 2021: Tollring’s iCall Suite call analytics solution has been validated and approved by Webex, and has now launched on the Webex App Hub.  The seamless integration of iCall Suite with Webex Calling widens the market opportunity for Tollring and its partners and gives hybrid workers fast and easy access to…

Read More