Uxbridge, UK – 28 October 2020: Tollring has further developed its API framework to strengthen integration of its complete portfolio of iCall Suite call analytics and call recording products with wider business applications and ecosystems. Two recent API developments allow integration with CRM systems and Microsoft’s Power BI data visualisation tool. The new CRM connector enables…
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Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…
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Uxbridge, UK – 1st October 2020: Stupers, a leading distributor of Panasonic in Benelux, has partnered with Tollring, a global leader in call analytics and call recording services. The new partnership addresses the increase in demand for conversation analysis and call recording solutions, driven partly by the rise of employees working remotely in the Benelux….
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With the rush to implement collaboration infrastructure now over, businesses are starting to look towards the longer term. formalising new processes and, for some, taking time to regroup and restructure. We believe many businesses will preserve the hybrid office-remote working model, but understanding the impact this has on customer communications, as well as on staff…
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Melbourne, Australia – June 30, 2020 – Tollring has signed an exclusive PBX Partner Distribution agreement with CommsPlus Distribution to meet the unprecedented demand to monitor customer experience and measure productivity, driven partly by the necessity for the Australian workforce to work remotely. Resellers with customers who have premise-based PBX solutions from manufacturers such as…
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A key driver behind UC in the contact centre is to improve information flow and collaboration between teams. This is essential to deliver excellent customer experience, and the contact centre is a prime example of where fluid and open collaboration pays dividends. One of the well-established metrics for contact centre performance is first contact resolution….
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