Uxbridge, UK – 3 December 2018: Tollring, the software developer behind the award-winning communications analytics, call recording and anti-fraud product iCall Suite, has revealed their predictions for the end user and channel markets in 2019. “2018 has been the year of analytics; the year where even the smallest businesses have realised how much latent power…
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Tollring chose the BroadSoft Connections event in Miami, Florida, organised by Cisco, to preview our most powerful release yet, iCall Suite version 3.7. New features in iCall Suite include workforce management, supervisor call control, speech and sentiment analytics, wallboards and business performance analysis. We were able to impress the crowds with state-of-the-art functionality and…
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Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Version 3.7 includes speech analytics, business performance reporting and dashboards based on SLAs and enhanced customer…
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Traditionally, service providers have built their customer facing applications in-house to ensure they had both commercial and development control. Today’s service providers, however, are increasingly actively seeking to incorporate third-party developed products into their core services. This not only speeds up and boosts their go-to-market offerings, it also gives them a competitive advantage in a…
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The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…
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More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…
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