The advent of call recording via the cloud gives customers all the benefits of cloud-based systems whilst enabling the channel to deliver high quality services with increased revenues opportunities from storage and bandwidth. The Old Approach Up until recently, service providers had been building their own call recording services but soon found that delivering reliable…
Read MoreUnderstanding the ‘customer experience’ is increasingly seen as the key to competitive advantage. Creating a good customer experience is all about knowing what the customer wants and how the customer wants to obtain it. Given the many channels through which customers can engage with a business, organisations are building Customer Journey Maps (CJM) to help…
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Tollring is delighted to announce that it is the winner of The Best Call Management Solution category in the 2015 Comms National Awards.Tony Martino, MD of Tollring and his team collected the award at the Grand Connaught Rooms in London’s Covent Garden on Thursday 22 October. “This is a very special accolade given to us…
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Tollring will showcase the full iCS application on stand 9 at Convergence Summit in Sandown Park on 7th and 8th October 2015. Tollring will launch the latest versions of iCall Suite telecoms data analytics, recording & visualisation to the UK channel at Convergence Summit 2015. The iCall Suite (iCS) application is available as a cloud (iCS…
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Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future. iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices. New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…
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